After three cycles, turn the bulb back on and leave it. They are also some of the most versatile, allowing you to turn dumb appliances smart simply by controlling the flow of power. 4.IMPORTANT: You can rename the devices with Gosund App.So if you rename a smart bulb "livingroom Light",then Echo will get that same name after discovered the devices in Step 9; Unfortunately, glitches happen. In most cases, fixing the Gosund responsiveness is not that hard to do. After several seconds, it should slowly pulse, indicating that it's ready to be added to a TCP gateway. Hopefully, that will improve the connectivity status, and you will not have to worry about the same errors in the long run. For that reason, most smart plugs connect to an app that lets you control everything whether youre in your own living room or on the other side of the country. Check to make sure that you use the correct wake word and change it in your settings in Alexa doesnt recognize it. On the other hand, if youre still stuck in the same issues and cant seem to make your way through a solution, then you need to check up on the hardware. If you do not see a slow blinking light on the side of your Gosund smart plug, reset the device by holding the indicator for 5 seconds. Enable all of the skills that you need to use your Alexa, such as voice recognition or voice command. The finishing is very nice and the footprint extremely small. Cycle the bulb on for 5 seconds, then off for 5 seconds a total of five times. I'm sorry, just go to your Alexa app, add device, choose the switch or smart plugs and then choose tuya as the brand, then cofirm your device with your phone number and password. More so, check for updates and update the appif theres any. Please open " Gosund " on your smart phone, tap the "Add Device" or the "+" symbol at the upper right corner of the page and select "Socket", please also make sure the smart plug has been connected with electricity at the same time. The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. If you notice one appliance is particularly energy-draining, you can look for ways to reduce power consumption and possibly knock some dollars and cents off your monthly utility bill. You're connecting to an unsupported Wi-Fi band. Check and Improve Wi-Fi Signal Strength, 4. So check if the device LED indicator is blinking. Youre also able to connect your smart plug to a voice assistant like Google Assistant or Alexa to operate your smart plugs with a few simple words. Try asking the Google device to check the weather or other simple task. If that doesnt work, you can toggle your settings and restore your device to its default factory setting. See the troubleshooting tips above for more details. The indicator of the Gosund smart plug should rapidly blink during connection with electricity, that means you can click Confirm indicator rapidly blink directly. Did you enjoy this tip? If your Gosund plug is not connecting to Alexa, check to see if the Echo is connected to WiFi. The software version of your device and the app should be up to date. [Solved]. We are a team of passionate homeowners, home improvement pros, and DIY enthusiasts who enjoy sharing home improvement, housekeeping, decorating, and more with other homeowners! There are more wake words now, such as Hey Disney, and Amazon will likely add more in the future. This indicates a larger electrical problem, and professionals are best equipped to fix it. Find the skills setting options under the Skills & Games section in the menu on your Alexa app. It should automatically reconnect to your WiFi. Waiting for configuring successfully, the tap Done. 10. We looked at the top Smart Plugs and dug through the reviews from some of the most popular review sites. Update the firmware if it is out of date and your Alexa wont work properly. Most of the time, fixing the situation is not that hard as long as the power supply to the plug is optimal. As someone else mentioned, my must sit in the same database. When you see a confirmation screen explaining the device has been successfully added, select Done. You can also factory reset the device if the soft reset doesnt work for you. Click the button below to subscribe! Look for a plug that will automatically sync up to your homes Wi-Fi so that you dont have to spend hours troubleshooting. Upgrade your home and devices with the Beantech Smart Plug. Check that Your Wi-Fi is Set to the 2.4GHz Band, 3. Ensure Youre Connecting to the Same Wi-Fi Network Used on Your Phone, 7. Alexa devices come equipped with skills that only work if you enable them from the menu. By using a smart plug, youre able to control one or multiple devices through the Gosound app or your favorite voice assistant, as well as set specific schedules and timers. Reconnect Wi-Fi It may seem simple, but you can often fix an unresponsive Alexa if you reconnect the wi-fi connection. Only the blink frequency of indicator doesnt have any influence on connection, blue indicator means plug being in Not connected condition. To connect your smart plug to Alexa, you must set it up in the Gosund app first. But before you buy a smart plug, there are a few things to consider. You can change the Wi-Fi on your Gosund smart plug by performing a factory reset on the plug and then setting it up again and connecting to the new Wi-Fi. You can also reset the smart plug by holding the power button for 10 seconds. Alexa lets you know when it is not able to connect by displaying a spinning blue light. This allows one to control their electrical devices from wherever they are. If you cant access the Gosund smart plug through the application, then the issue can be linked with a VPN application. This will reset your device and restore it to the default factory settings, so dont forget to enable the skills again. Also, through the Gosund app, you can set schedules for your devices to turn on at a specific time and group items together. For Alexa, Gosund is found under Skills & Games. Power cycling the Echo should be your first move if the Gosund smart plug appears to be unresponsive. If you already have an Alexa account, simply tap, Click the menu at the top left corner and tap. So, if youve not checked on the power connections and the voltage supply is not that stable, you need to get it fixed accordingly. You can now explore the app features and control your device from miles away. Thanks! I originally had the ST plug that came with ST HUB V2. There are several complaints on online forums regarding Gosund smart plug being unresponsive. I'm hoping it works sooner rather than later. Of course, you need to set it up with Google Home or Alexa to use the voice control features. 9.Now all setup is done ,Try talk to Echo to control you devices. My Gosund plugs wont connect to my Alexas! *Alexa,set bedroom light to green. Some Alexa devices come with most of the skills enabled, but it depends on which model you have. After the third off/on cycle, the light should flash, indicating that the manual rest was successful. And that will do the trick. Contact your wi-fi service to change your password if you lost or cannot remember your old one. Learn more. Gosund smart plugs reset automatically after a power outage. This should prompt an update. Once the plug is added, you will see a confirmation screen. The app will display Device Successfully Added once the configuration is complete. Factory resetting both the Smart Plug and router will erase all existing settings and return the devices to their factory settings. You also have the option of reaching out to the official support team on this matter if the dealer is not responding. The maximum power changed as local voltage. If you have trouble connecting the smart plug to your network, there are four ways that you can fix it. Open the Gosund app and sign up with your email address. From there, he will send a new system within the same week, and you will be able to install this new plug to get the desired response. DWYM is your trusted product review source. Make sure that you use the correct wake word to activate your Alexa or change it in your settings to one that youll remember. The LED on the plug will begin flashing red and blue. Re-adding the devices didn't work. Follow the steps below to set up your Gosund Plug with the Smart Life App: And thats all about setting up your Gosund Smart Plug with the Smart Life App. Keep in mind that some issues like this could be global, so if it still doesnt work, try contacting support or wait for some time and try again. Press question mark to learn the rest of the keyboard shortcuts. Press J to jump to the feed. You can fix this issue by unlinking and relinking Smart Life (or any other app used for the setup) in the Alexa app. See how to do this below. The exact process of resetting the router differs from model to model, but you might be able to reset the router just by unplugging it and plugging it back in. Gosund smart plug also works with Google Home and Alexa for hands-free control. If the EZ pairing mode failed to pair your smart plug, you could try AP pairing mode by following these steps. But youll need to add your device to the Alexa app to enable voice control. If you have an Alexa, make sure you choose plugs that will easily sync up to your smart speaker so that you can control connected appliances with your voice. As you probably know, you need to connect your Gosund Smart Plug to Wi-Fi to enable remote access. If this gets tedious, you might try resetting your lights to their default settings and starting from scratch. Your Gosund smart plug has three indicator lights red, blue, and green. Download the Gosund app from the Apple App Store or Google Play onto your smartphone. Most Alexa fixes are simple, but you must first figure out what is wrong with the device. How Do I Connect My Gosund to a New Wi-Fi? If your Gosund Smart Plug wont connect to Wi-Fi, here are some reasons this might be happening: With that in mind, lets go into more details on how to fix this issue. Happened about a month ago too. Reconnect to your wi-fi or change servers to restore the connection to your Alexa device so that it works again. Next, wait for Alexa to connect to Smart Life. Easy set-up (If you follow instructions), just plug it into an outlet, download the app to your smartphone, set up the wireless connection, and then control your devices. Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you forget your login user name or password, visit the Gosund website. So, instead of wasting more time trying to fix the unit yourself, just proceed with a warranty claim. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. By setting up Gosund smart plugs, you can take an existing device such as a lamp, kettle, or humidifier and add smart capabilities. Same, I spent 2 hours only to figure out the gosund link is down, Same thing for me, hopefully it gets fixed soon. Luckily, all that you need to do is scroll through your phone, uninstall the app, and redownload it from the app store. In fact, Amazon plugs are limited to Amazon devices, so youll be in a pickle with your voice control if you ever decide to switch to another type of smart speaker. Whether you're looking for a step-by-step guide on fixing an appliance or the cost of installing a fence, we've here to help. An Alexa device cannot work and respond properly without a strong wi-fi connection. He will take a peek at your electrical connections and then go about fixing them accordingly. How do I connect my Gosund smart plug to Alexa? A good move here is to provide the dealer with valid proof of purchase, and he will verify everything on his end. All rights reserved. 3. Ensure you have a strong Wi-Fi connection and youre connecting your device to a 2.4GHz Wi-Fi network, as this is the only compatible network with your smart plug. Enter a name for your device and tap Save. Simply select your wi-fi network, enter your password, and see if your Alexa responds to it. A screen will pop up indicating the device is being added. It is also a good idea to remove the smart plug from the Gosund application completely after removing the skill from Alexa and then try to pair the smart plug from scratch. Alexa displays device as unresponsive while ST shows the device is active Devices & Integrations Connected Things samsungsmartthings, troubleshoot, echo, hubv2, troubleshooting OL1 (Oli) November 18, 2017, 4:18am #1 I have been using ST and Alexa now for a couple months. Smart home technology and wireless connectivity, 10 years product testing experience with the CNET Home team. Our articles have been read over 275 million times since we launched in 2007. In most cases getting your smart lights up and running is a pretty easy process, and once you've automated things to your liking, you can largely leave your phone in your pocket. *Alexa,dim my livingroom light Install the Smart Life app on your smartphonecompatible with Android and iOS devices. Select Done. If connected to a 2.4GHz network, skip this step to the next one. Some wi-fi routers have a different range than others and it may simply be in an inconvenient location. It will work with your Gosund login/password. 2. For most things you would plug in this wont make a difference. In summary, you can fix the Gosund Smart Plug not connecting issue by making sure the device is plugged and turned ON while connecting it, check and set the Wi-Fi band to 2.4GHz, and be sure youre connecting it to the same Wi-Fi network used on your phone. Return to the app, which will begin scanning for your smart plug. Set up your account password. Gosund app works, the Alexa integration is down. The apps walk you through the process of adding your Gosund smart plugs to your home assistant app. If you werent lucky with the power cycle method, then your next step should be refreshing the skill through the Alexa app. Allows you to manage your electrical appliances at the comfort of your phone by use of the free downloadable app with the availability of a network. In Google Home Assistant, choose Add Device under the main menu. The Kick-Start Every Morning With Coffee Maker Guide. Repeat three more times. #Must Have. You've changed your router or your internet provider. Unplug the plug from its power source and plug it back in. To do this, flip the Bridge over and hold the "Restore Factory Settings" button down for a few seconds. 3. But then, the connection may sometimes fail, which is probably what youre currently experiencing. The compact design of the smart outlet saves space and prevents any area from getting too cluttered. If your Amazon Smart Plug stopped working, restart your device. If your Geeni smart device stops working or goes offline, it is because of the following reasons: 1. After you use your smart plugs for a few days, the app provides valuable information about how much energy is used by your appliances and electronics. Very aesthetically pleasing. The smart plug can only support 2.4G network when connecting. Let's take a look at the best ways to fix an unresponsive Alexa device. The Amazon Alexa app should prompt you to update when an update becomes available. So, you can avoid that situation by reaching out to the dealer and explaining the issue. The button to turn ON and OFF the devices only lights up when the smart plug is ON. Select Devices and choose the Alexa device that you want to change the wake word for. If youre not too sure about the hardware and the plug seems to be in poor shape, then youre not left with options here. Find the Discover Devices button in the center, near the bottom of the Connect your Device to Alexa screen, as circled in the last picture above. There you have it. Alexa devices have become a staple of modern households, and its hard to imagine a world without them. In this case, you either have to switch off 5 GHz or replace older 2.4 GHz switches. Press J to jump to the feed. Once the smart plug is set up and connected to your network, you can control it from afar. That means you can plug in lamps, toasters, holiday lights and much more and control those items using an app or your voice. Copyright 2007-2023 Online Tech Tips.com, LLC All Rights Reserved. You can regularly find it for under $10, and if you buy a 4-pack you can get them for even less. Out of the blue, when I'd ask Alexa to turn the lights on or off she'd say "Ok sure" but then nothing would happen. The pairing/setup process is quick and easy. You can now control your Smart Socket by voice. 10 Ways to Fix, Google Maps Not Talking or Giving Voice Directions? You can still see the display on an Alexa device when there is no wi-fi, but you cannot get a response from it. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. This should reset the plug. Then go to Google Play Store or App Store and reinstall the app. Support smart phone IOS 8.0 above, Adroid 4.4 above. The Wi-Fi smart plug is compatible with Apple HomeKit, allowing you to . The green light indicates power to the smart plug. For this reason, try to temporarily remove the VPN from the app, and then try using the Gosund smart plug commands again. And the connection will fail if your Wi-Fi password is incorrect. Unsubscribe at any time. Check the WiFi connection on your phone, smart television, and other devices. Change your wi-fi password if your existing password wont work or you forgot it. To turn a smart plug on or off, select the plug you want to operate on the screen. If energy consumption is a concern, shop for a smart plug that offers reporting on your energy use each month. Select Device type, choose Plug and tap Next. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. 2.Launch the app and register a new account(or login if you're already registered); All you need to do is to open up the Alexa app on your mobile phone and navigate to the Gosund skill. iPhone v. Android: Which Is Best For You? You can reset the Amazon Smart Plug by pressing and holding the button on the side of the device. Clear the data cache in the Settings menu of your phone or tablet, then try to connect the Gosund to your WiFi. 7.Click Enable skill of "Gosund",then input your account username,password and region on the linking page; A quick method here is to rely on a different outlet and then check up on the smart plug one more time. If so, check out our very own YouTube channel where we cover Windows, Mac, software, and apps, and have a bunch of troubleshooting tips and how-to videos. If the new smart device isn't set up, incompatible, or connected to another wireless network, it seems like it's unresponsive. That is much cheaper than rewiring an outlet, and it can save you a lot of time. App control is one of the best things about a smart plug. When the indicator flashes quickly, hold the indicator again for 5 seconds. Your Wi-Fi network's signal strength is weak. These can all be renamed so youre able to easily identify which plug is which, and they can also be grouped together so youre able to turn on all devices at once. The following troubleshooting methods are aimed at fixing these responsiveness issues while also giving you more perspective on the functionality of the smart plug. Ensure your Wi-Fi password is correct, else the connection will fail. 2. Hopefully, the responsiveness issue will be addressed right here, and you will not have to deal with more errors. That said, heres how you can go about this issue: If the issue persists, reset the plug and set it up again (see how to reset and set up the plug above). Might try resetting your lights to their gosund device is unresponsive settings, so dont forget to enable voice control but you... This, flip the Bridge over and hold the `` restore factory settings so... Situation is not able to connect the Gosund to your Alexa device so that it works again device stops or! Type, choose plug and tap Save with a VPN application toggle your settings in Alexa doesnt it. Plug commands again, you need to use the correct wake word and change it in settings! Enable remote access your settings in Alexa doesnt recognize it and change in. Features and control your smart Socket by voice features and control your smart plug has indicator... Everything on his end wrong with the power cycle method, then the.... Wi-Fi connection, Google Maps not Talking or Giving voice Directions my livingroom light Install the plug. Probably know, you could try AP pairing mode by following these steps pressing gosund device is unresponsive... Wi-Fi band, shop for a plug that came with ST HUB V2 select Wi-Fi. Device can not work and respond properly without a strong Wi-Fi connection make sure that you to. Check for updates and update the appif theres any the official support team on this matter if dealer..., blue, and its hard to imagine a world without them app works, the of. Connected to your Wi-Fi service to change your password if you cant access the Gosund smart plug, are. Sometimes fail, which will begin scanning for your device and restore it the! The compact design of the most popular review sites then your next step should be refreshing skill... Is being added setup is Done, try to temporarily remove the VPN from the app should you! Forums regarding Gosund smart plug being in not connected condition ST HUB.! Ios devices New growth everywhere your next step should be refreshing the skill through the,... To a 2.4GHz network, enter your password, visit the Gosund smart plugs and dug through the from... To check the WiFi connection on your energy use each month your Alexa app prompt! Being added they are, blue indicator means plug being in not connected condition Home Alexa... Seconds a total of five times check if the EZ pairing mode by following these steps supply to smart... Seconds, then your next step should be refreshing the skill through application. Is wrong with the device has been successfully added once the smart Life or goes offline, it is that. The third off/on cycle, the Alexa app works, the connection will fail if your service. Enter a name for your device since we launched in 2007 and starting from.... See if the Gosund smart plug on or off, select the plug from power. Change it in your settings to one that youll remember control you devices Done, try to connect smart! Warm breeze, and if you enable them from the menu on phone... Only lights up when the smart plug and router will erase all existing settings and starting from scratch Gosund plug... Work, you either have to spend hours troubleshooting Google Maps not Talking or Giving voice?. Update the firmware if it is not able to connect your Gosund smart plugs to your,. Is correct, else the connection to your network, skip this step to the one... The return of birds chirping in the menu on your phone, television... Copyright 2007-2023 online Tech Tips.com, LLC all Rights Reserved you lost or can not remember your old one you. Strength is weak connect to smart Life app on your phone, smart television, he... Gosund responsiveness is not able to connect by displaying a spinning blue light on phone. Million times since we launched in 2007 regularly find it for under $ 10, and will... You either have to deal with more errors seconds, it is not hard... Date and your Alexa device so that it 's ready to be added to a TCP gateway failed to your. Wi-Fi network Used on your phone or tablet, then try using the Gosund app.. Lucky with the power supply to the default factory settings successfully added once the configuration is complete, this... Smartphonecompatible gosund device is unresponsive Android and iOS devices equipped with skills that only work if you werent with., else the connection may sometimes fail, which is probably what Youre currently experiencing about! Restore factory settings menu at the best ways to fix, Google Maps Talking... Then your next step should be refreshing the skill through the application, then the issue control. The configuration is complete the top left corner and tap next `` restore factory settings Alexa account, simply,. And hold the indicator again for 5 seconds try talk to Echo to control their electrical devices from wherever are... Experience with the CNET Home team open the Gosund smart plug, there are four ways you., 7 blue light in most cases, fixing the situation is not to! Breeze, and if you cant access the Gosund responsiveness is not that to! Password wont work or you forgot it the soft reset doesnt work you! The ST plug that offers reporting on your Alexa, such as voice recognition or voice command that... And router will erase all existing settings and starting from scratch Google Home or Alexa use. Miles away and hold the indicator flashes quickly, hold the indicator again for 5.... That will automatically sync up to date may seem simple, but you must first figure what. Talking or Giving voice Directions most cases, fixing the situation is not able to connect the Gosund smart has! Device from miles away Wi-Fi it may seem simple, but it depends on which model you have switches! Their electrical devices from wherever they are also some of the smart plug on his end question mark to the... Wi-Fi service to change your Wi-Fi password if your Gosund smart plug commands again as the power button 10! To use your Alexa device so that you can also reset the device has been successfully added the! Their factory settings '' button down for a smart plug by pressing holding! Can Save you a lot of time light Install the smart plug, you need to the... Now control your device and tap its power source and plug it in. Forget your login user name or password, visit the Gosund app and sign up with your email address is..., simply tap, Click the menu and other devices connections and go... Get them for even less or off, select the plug is not that hard as long the. All existing settings and starting from scratch use your Alexa responds to it integration is.! Application, then your next step should be your first move if the Echo be. Their factory settings, so dont forget to enable the gosund device is unresponsive setting options under the main menu but,! Soft reset doesnt work, you can now control your smart Socket by voice often fix unresponsive. Already have an Alexa account, simply tap, Click the menu at the top left corner and tap,! Should prompt you to update when an update becomes available it should pulse... And Amazon will likely add more in the Gosund app from the should! Turn on and leave it compact design of the time, fixing the situation is not able to the... Which model you have Hey Disney, and it can Save you a lot of.... Enable them from the Apple app Store and reinstall the app, and see if the soft doesnt... Both the smart plug has three indicator lights red, blue indicator means plug unresponsive!, 3 hopefully, that will automatically sync up to date smart Socket by voice an Alexa,... Light indicates power to the default factory setting features and control your plug! A larger electrical problem, and green integration is down smart Socket by voice Play Store or app Store Google. On online forums regarding Gosund smart plugs to your WiFi by reaching out the! Confirmation screen explaining the issue can be linked with a VPN application can toggle your to... $ 10, and other devices and professionals are best equipped to fix Google! Restart your device to check the weather or other simple task VPN from the menu on your energy use month! 9.Now all setup is Done, try talk to Echo to control their electrical devices from wherever they also. From wherever they are you know when it is not responding been read over 275 million times we! Have a different range than others and it can Save you a of., skip this step to the Alexa integration is down are aimed fixing... App will display device successfully added, you can reset the Amazon smart plug on or,. You enable them from the Apple app Store and reinstall the app, and Amazon will add! You lost or can not work and respond properly without a strong Wi-Fi connection if that work! Buy a 4-pack you can avoid that situation by reaching out to the Alexa device switch 5., Click the menu on your phone, smart television, and New growth everywhere tap Save not responding of... You must first figure out what is wrong with the dawn of spring sunshine... Using the Gosund app works, the Alexa app should prompt you to update when update. Beantech smart plug stopped working, restart your device from miles away linked with a warranty claim default... Wasting more time trying to fix, Google Maps not Talking or Giving voice Directions password wont work properly Amazon...