VivaAerobus doesn't care about customers at allIrritated people, narrow minded, bad temper at the Mexico City boarding gates and from ground coordinators. Terms of Service apply. For more information, please see www.visa-classic.com/mx/beneficios. She checked us in no problem and wrote on the hand written boarding pass that we were VIP. One of their employee left my pregnant wife and our 4 years child standing for 40 minutes claiming we were not allowed to bring our hand luggages, while our ticket was showing exactly the opposite. It does not say this in terms when purchase Ticket upgarde says Can have inlimited changes . The electronic money earned with every purchase is valid for two years after the deposit. We went to the back of the check in line and waited. Dear VivaAerobus, I have now tried 6 times with 2 different cards ( Mastercard and VISA) to pay my trip with you- and the answer I get is: Your credit card was not accepted. This is the 7th time I have called since Monday. It would cost twice as much to fly on a US carrier even with the VIP boarding and insurance which I purchased. - Alex & Erin. Booked premium tickets to allow us extra baggage and choosing our seats. WebAt Viva, we offer you the option of paying in cash, with credit or debit cards, or online payment platforms when booking flights Cash Payments With Viva Cash The fastest and And often times the cargo was necessary (anyway) just for weight & balance issues. There was a line of about 5 people with one agent checking in guests. Given that your luggage exceeds the defined weight or you bring an additional bag, you will pay quite a lot for the extra weight or piece of baggage. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-64128221', '');}, 'log_autolink_impression');Cancun. No problem with the actual flying, but cons: They're completely separate flights which require clearing immigration and customs with your baggage, then checking in for the next 'flight. However, the card that earns the most may not have a useful mix of associated trip benefits or protections. VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. WebTransfer money online in seconds with PayPal money transfer. Annual fee. See the respective Guide to Benefits for details, as terms and exclusions apply. There was a line of about 5 people with one agent checking in guests. Fly on February and March 2023 Book Premium travel rewards cards come with annual fees, but plenty of no-annual-fee credit cards earn 1.5% to 3% on airline purchases. Very angry. Underwritten by AMEX Assurance Company. Most of the cards weve highlighted in this article earn points that can be redeemed for flights through the credit card issuers online travel website or by calling the affiliated travel program. Maria the same agent that checked me in stated to stand right where I was and we would be boarding shortly. !The flight itself was very uncomfortable with minimal leg room There was zero communication, zero apology and no answer to any of the phone numbers provided. VivaAerobus Mexico is a low-cost regional airline owned by the company that founded Ryanair, a famous European low-cost airline. For rates and fees of The Business Platinum Card from American Express, click here. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. The annual commission is $2,444 MXN without VAT. The real story is a lot worse than that but that's the gist of it.They need to go under. Our Shuttle driver tried to drop us off at Terminal 1 in Cancun but I explained we needed to go to Terminal 2. bk_t1 is also correct in noting that the frequency of (ta && ta.queueForLoad ? Therefore a few hours delay may be much less egregious than waiting a few days for another international flight. Email needed if you'd like comment updates. - Customize your app. About a minute later all of these people who also paid for VIP started asking her where the line was. Underwritten by AMEX Assurance Company. . Your company should honor legel policy stated without questions . Terms, conditions and limitations apply. Luggage insurance can cover damaged, lost, or stolen baggage. Activate your Viva Cash account Go to your profile on Viva Aerobus, click on "Viva Cash," and accept the terms and conditions. They had run out of the kind we wanted by the time they reached row 1 but at least they had something to offer. DO NOT DO NOT FLY THIS MEXICAN AIRLINE YOU WILL B CHARGED FOR USING AN AMERICAN PASSPORT APALLED 40 bucks punishable for being AMERICAN FLYING INTO MEXICO FLY VOLARIS UNITED OR AMERICAN. Hot Tip:Check to see if youre eligible for a welcome bonus offer of up to 90,000 points with the Amex Gold card! Finally I spoke with a supervisor and he told me the same thing. Fly on February and March 2023. It applies to all passengers on the reservation. (The current public offer is 70,000 points.). (The current public offer is 80,000 points.). So yes you will still save some money per person, but I doubt when you add in all of the fees that it is actually the $400 per person it appears when you just look at the price upfront. WebPay with your electronic wallet, credit, or debit card. Dont pay the cheaper price for this airline because saying that youll get what you paid for is a HUGE understatement !! I'm rather skeptical about booking this flight as it's about $ 400 less than any other carrier (we live around DFW, but it flies out of Houston). transferable to airline and hotel partners. I'm going to take my chances and hope for the best. WebThree card options to travel your way Volaris INVEX 0 Anniversary bonus of $300 pesos in Volaris eWallet No annual fee for life, using your card once a month 0% of all your Annual commission at the time of calculating the APR. 89 Things To Do As An Airline Employee Before You Quit; Aviation Jobs; Podcast Whats Happening In Travel; News; News: Airlines; Flight Schedule The benefits of traveling with Volaris apply when you pay for at least 50% of the reservation cost with a Volaris INVEX credit card. These credits can help offset travel costs. To receive the promotions, sign up for them on the official website of the VivaAerobus Mexico Airline. Lets look at some of the additional benefits that come with our featured personal travel rewards cards. The company offers cheap airfares, taking you to domestic and international destinations. i would never never advise a person to fly with you ! Please take special precautions regarding your booked baggage. Thank you Daniel Espinoza at Mexico City airport, for providing the worst customer experience Ive ever received. WebBy traveling with Viva Aerobus you get access to rewards, even lower prices, and more Viva Fan With your Viva Fan membership, you can access the lowest prices, exclusive offers, There are three plans available Viva Light, Viva Basic, and Viva Smart, with every next granting you better perks than the previous. Very bad experience, they cancelled my flight and gave me two vouchers out of which only one could be used when booking the new flight, robbing me on 50% of the flight price. This day it was gates 61,62,63. The travel protections that come with credit cards can save you money. WebThe airline owns me almost 200 Euros!! Annual commission at the time of calculating the APR. A person health is not Under review to cancel flight and NO WHERE does it say i have to EVEN give you a reason to change flight!!! WebThe VIP Pass allows you to board the plane first and choose your seat, as well as skipping the line to register at the counter. I paid a little more and bought the VivaAerobus trip cancellation insurance through Allianz even though I already have trip insurance. Trip cancellation, delay, and interruption insurance can reimburse you for buying incidentals, hotel expenses, and other financial outlays you incur due to trip disruption. Find all the deals promotions and last minute offers with VivaAerobus. The overall rating of VivaAerobus reviews on TripAdvisor maybe wont strike you as impressive. Choose yours and enjoy a flight with all the comforts that only VivaAerobus can offer. WebGet Carolina Vazquez Cortes's email address (c*****@vivaaerobus.com) and phone number at RocketReach. I've never heard of them before, but it's rather tempting to save almost $2000 for a family of 5. Points such as Membership Rewards, Capital One miles, ThankYou Points, and Ultimate Rewards points can also be transferred to airline frequent flyer programs and redeemed for award tickets. The gate agents showed up who had checked us in. welcome bonus offer of up to 150,000 points with the Amex Business Platinum card! I told the guy we can not fly sick ? I was able to complete the transaction using my U.S. issued Visa card. So in short they will refund nothing and will not respond after cancelling the claim. Terms apply to offers below. ! The annual commission is $3,718.00 MXN without VAT. They dont send out emails/texts/voicemails if the flight times change either so call the airline or check online to see if the times change. Terms, conditions and limitations apply. We tried calling our bank (RBC) to work with the Verified by Visa suggestion, and could not get it to work. Delayed flights, overbooking, and no help whatsoever with connecting flights.This was my first and last trip with them. We ask that you keep in mind the following points that may apply to the product you contracted with INVEX Consumo, S.A. de C.V. SOFOM, E.R., INVEX Grupo Financiero. Volaris card benefits do not apply to flights with shared codes or other alliances that Volaris has with other airlines. WebVivaAerobus 3% 37% 60% positive neutral negative Votes: 87. As with everything else, Tourist Secrets scoured the web to provide the best answers to this and other essential questions you may have. Fees and commissions for the Volaris INVEX cards. The terminal was packed with people and it was difficult to actually find the line to get into. Consider booking a hotel room to avoid a fuss and rest peacefully. Its easy to keep your News Briefs relevant by customising your email alerts based on topic, region, sector, frequency and more. Since this airline is new to the Houston market and there are quite a few questions I thought I'd provide this review. 2023 Upgraded Points, LLC. We were third in line to stand in the VIP line and walked onto the plane and picked out our seat in the first row. VivaAerobus launches credit card. I figured that the extra $4.50 per person per segment may be helpful if the airline is as unreliable as many have said. Check-in at the airport is a subject to a fee, which is why you should check-in online within 72 hours before the scheduled departure. I have purchased Vivaaerobus tickets online several times with a Canadian Visa card. Once youve saved your settings, you can stay up-to-date wherever you are, by quickly scanning our News Briefs online or via the CAPA mobile app. Here, youll find the expiration date (if available) and the total amount of your credit. The weighted average interest rate for the balance in annual terms is 37%. Hot Tip:Check to see if youre eligible for a huge welcome bonus offer of up to 110,000 points with the Amex Business Gold card! Matching spending categories to your expenses results in greater earnings. If approved and coordinated by Global Assist Hotline, emergency medical transportation assistance may be provided at no cost. Earn 3x Ultimate Rewards points on all travel purchases, including airline purchases. So, if the nature of your trip is a sporting or musical event, your equipment will set you back the additional 20 USD. 2. any other low cost that services this route and would take payment with non mexican Credit cards?????. 2023 Trustpilot, Inc. All rights reserved. And while earning rewards is important, trip protections can add value to a travel rewards card. Receive first-hand our exclusive offers and benefits. No problem, VivaAerobus takes you to Mazatlan, Los Cabos, and Puerto Vallarta. The annual commission is $3,718.00 MXN without VAT. Print your boarding pass during the procedure to show it at the airport. He was trying to steal some of our money, and finally we got insulted by this animal. It does not apply to the payment of outsourced services such as Shuttle, Hotels, Activities, Car Rental, OMA VIP Lounge, ViaAsistencia, Cielito Limpio, and CBX border bridge. VivaAerobus, the low-cost Mexican airline, made some major changes in the year 2014, by increasing the frequency of its flights and adding destinations within Mexico, as well as expanding to Central and South America. I'm opening a claim with PROFECO since a pregnant woman was involved in this. I hope that I misunderstood since my Spanish is a little rusty. Buses operate to Playa del Carmen or the central station, but depart infrequently and tend to be full, forcing you to balance on one leg. I kept doing that without any success. Featured Image Credit: Web2.9.2 Credit or Debit Cards VivaAerobus accepts payments by Credit or Debit Cards. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Hot Tip: You need to be a business owner to qualify for a business credit card, but you may be surprised by what qualifies as a business. We ask that you keep in mind the following points that may apply to the product you contracted with Banco INVEX, S.A., Institucin de Banca Mltiple, Grupo Financiero. Do not book with this airline! For the traveler on the go, earning 3x points for every dollar spent on travel and on mobile wallet purchases creates a perfect match. The cheapest fares for your trip to any destination around the world. No credit card required. WebLas diferentes opciones de Tarjetas de Crdito de Scotiabank se adaptan a tus necesidades. . They operated a low cost carrier and seem to be successful at it. Comfortable places suitable for a long layover are available at the Cancun Airport, but securing one may present a challenge. When checking online, you need to specify the booking code and your name. See our Advertiser Disclosurefor more details. Hot Tip:Check to see if youre eligible for a welcome bonus offer of up to 150,000 points with the Amex Platinum card! Lets roll that one around a bit because its so ridiculous that it needs repeating There is a fee to pay Viva money for your ticket. Premium roadside assistance can provide complimentary service calls should you break down during a road trip. Finding a balance between the highest level of rewards earnings for airline purchases and useful trip protection can determine the right card match for you. If the prospect of fewer clicks doesnt overjoy you, potential savings surely will. Capital One Venture X Rewards Credit Card, 7. Annual fee. Real Scammers at LAX, last month I traveled from LAX to Mexico City and when I was getting my boarding pass I got charged US$30.00 as a "Tourist" in Mexico, I told them I have double citizenship, showing them my Mexican Passport and ID but they still didn't care and charged me. All rights reserved. For the Premium Global Assist Hotline benefit of The Business Platinum Card from American Express, eligibility and benefit level varies by card. (thank you previous TA poster warning about this) We arrived at about 1:40pm which was 2 hours prior to departure. Document with reservation details Air ticket issued Proof of payment or credit card statement where the payment transaction is reflected Copy of the identity document of the beneficiary, on both sides Bank Certification of the account to which you want the refund to be made. Your health is private . The Capital One Venture X cardoffers plenty of overall value to the traveler and has an annual fee that is lower than most premium travel rewards cards. Fortunately we were able to book the tickets with friends that have a Mexican credit card. This time I asked my visa card issuer to call Verified by Visa to inquire why my card was deemed "ineligible for Verified by Visa" every time I had tried on the internet. What did you think? The Amex Gold card balances its dual identity well. I told them it was behind me! The Viva Fan membership fee is 55 USD for domestic and international flights. Copyright 2023. (1) The money accumulated in your Volaris eWallet applies to the payment of airfare, optional services, and taxes and is valid for two years from the date it is paid to you. Variable Rate. I called their customer service number and they verified the return time at 3:45. Viva Insurance (Toll Free) +52 (55) 5169 3753 . The annual commission is $2,444.00 MXN without VAT. For informational and comparison purposes only. end of story. Have you tried calling the Vivaaerobus U.S. number 1 888 9 FLY VIV (359 848)? They canceled our return flight, no representative showed up at the airport, and refuse to give us a refund and acknowledge they they need to. We were told to board the bus and it would take us to the plane. Do you prefer the Mexican Riviera over the Carribean Sea? Reviews: 58. Supposing you like to bring a lot of souvenirs and presents from your trips, you likely need the Viva Basic plan. IN AMERICA , we have privacy rights!!!! Check out our list of the best credit cards for flight upgrades. Weather related, yes, the (ta && ta.queueForLoad ? The flight took off on time and landed on time. It took us almost 3 months till we finally get codes for compensation, but then they have a validity of 6 months and cant be transferred to another name. Informa Markets, a trading division of Informa PLC. There is no alternative solution and no way to change that. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-52556022', '');}, 'log_autolink_impression');flights actually do go). Upon enrollment, eligible cardholders will remain at upgraded status level through December 31, 2024. This bonus value is an estimated valuation. We dont live in MX and cant travel there so often (not to mention my parents). 15% bonus on the purchase of food or drinks on board. Look at and read everything on their website, read the TA threads provided to you, and then make an informed decision. They are a fast growing airline with management from Ryanair in Europe and soon will have the newest fleet of aircraft in the country. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. It also has one of the highest earning rates for airline purchases. If I could rate zero I would. Another factor to consider is whether you spend a lot on travel in general or your greatest expense is on airfare. WebOur Viva flight app will become your favorite travel companion. 2023 Volaris and its logo are trademarks of Volaris. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. For Capital One products listed on this page, some of the above benefits are provided by Visa, For rates and fees of The Platinum Card from American Express, click, For rates and fees of the American Express Gold Card, click, For rates and fees of The Business Platinum Card from American Express, click, For rates and fees of the American Express Business Gold Card, please click. 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Person per segment may be responsible for the costs charged vivaaerobus credit card third-party service providers specify booking... Cancelling the claim terms and exclusions apply at RocketReach on airfare VivaAerobus reviews on TripAdvisor maybe strike... Basic plan stated to stand right where i was and we would be boarding shortly weather,! I hope that i misunderstood vivaaerobus credit card my Spanish is a lot of souvenirs and presents from your,... The best answers to this and other essential questions you may have Amex Business Platinum card trip... Of Volaris????? insurance ( Toll Free ) +52 ( 55 ) 5169 3753 by! Supervisor and he told me the same thing the flight times change Fan membership fee is 55 USD for and! Would take payment with non Mexican credit card 34 % this is the 7th i... Send out emails/texts/voicemails if the flight took off on time, yes, card! The web to provide the best VivaAerobus reviews on TripAdvisor maybe wont you! That checked me in stated to stand right where i was and we would be boarding shortly to the. Balance in annual terms is 37 % 60 % positive neutral negative Votes 87... To stand right where i was and we would be boarding shortly it, or add a piece of luggage! Mxn without VAT the official website of the Business Platinum card from American Express, eligibility and level! You like to bring a lot of souvenirs and presents from your,. Consider is whether you spend a lot worse than that but that 's the gist of it.They to! Was my first and last trip with them % 60 % positive neutral negative Votes:.! Cost that services this route and would take payment with non Mexican credit offers... The extra $ 4.50 per person per segment may be responsible for the balance 34!, Tourist Secrets scoured the web to provide the best answers to this and other questions... Eligible for a long layover are available at the Cancun airport, for providing the customer! Hours delay may be much less egregious than waiting a few hours delay may be at. Fan membership fee is 55 USD for domestic and international destinations that i misunderstood my! A person to fly with you less egregious than waiting a few vivaaerobus credit card for another international flight all these... Will refund nothing and will not respond after cancelling the claim weighted average rate! 'S rather tempting to save almost $ 2000 for a welcome bonus of. Call the airline is new to the back of the kind we wanted by the time they reached row but. A fuss and rest peacefully of 5 which we receive financial compensation be successful at it VivaAerobus trip cancellation through. Can have inlimited changes in general or your greatest expense is on airfare never advise person. Is no alternative solution and no help whatsoever with connecting flights.This was my first and last trip them! Right where i was and we would be boarding shortly Ticket upgarde says can have inlimited changes earning is! Called their customer service number and they Verified the return time at 3:45 card from American,. Its dual identity well at upgraded status level through December 31, 2024 vivaaerobus credit card. ( 359 848 ) you prefer the Mexican Riviera over the Carribean Sea travel purchases, including airline....