Please sign in again to continue. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM There doesn't appear to be an option to update it in the web interface. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). I still cannot update to the latest version. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to run a speed test for your 5G Internet Gateway. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. New comments cannot be posted and votes cannot be cast. Is this the most current? By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. Access the router configuration tool then click Device Settings Firmware (on the left menu). If your Internet Gateway is having power issues, view this info. Due to inactivity, your session will end in approximately 2 minutes. vman10809. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Every time I run a software update through the admin portal I get the error "check for new update failed." Please sign in again to continue. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Software Version: 3.1.1.28 They're sent out in phases over a few weeks, so not all users get the update at the same time. We need a resolution and a timeline. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Share Connect with us on Messenger Here's how to identify the LED light status indicators on your 5G Internet Gateway. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You won't be able to use the sim with your own modem. Verizon 5G Internet Gateway - Support Overview. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) No way to manually update that I can tell. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. For the last 4-5 days, eero is going offline once a day. My GL.iNet router which flagged the NAT issue before shows all clear. Refer to Access Admin Page for further assistance. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Review the Firmware . BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. This helps increase data rates, but only up to a point. As you might expect, using outdoor directional antennas can help increase the signal strength. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. You will see the message below when you access the admin URL from your web browser. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Easy returns. Improving signal quality has a huge impact on your data rates. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." This content is for the Verizon Internet Gateway (ARC-XCI55AX). The details: The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Have a phone you love? Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Step 5: Retrieve the Verizon Internet SIM card. Software Version: 222146 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. The webGUI format will be completely redesigned. I have had Verizon Home 5G for about a month now. They can't be manually requested. If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. Release date: 01/17/2023 Due to inactivity, your session has expired. Release date: 04/12/2022 Extend your session by clicking OK below. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. While still directional, this antenna doesnt require line-of-sight to the tower. Software Version: 3.2.0.14. We need a resolution and a timeline. Besides this they're also using cgnat or ipv6 and not giving ipv4. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Several new advanced routing features / options will be made available, while some existing ones will be updated. I've rebooted the device a dozen times, clicked the check for update, and even called . I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. This online tool will help you identify and resolve problems with your device. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Software Version: 220745 Please escalate. Due to inactivity, your session has expired. Cookie Notice By enabling it, it gives you almost all the channel options for 5Ghz to choose from. The details: Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. The update, called 0178, comes with a number of fixes. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. The details: The current software update addresses the following: The details: Unlimited Data. Firmware 3.1.1.17 was installed out of the box. Order Online. on your Verizon Internet Gateway(ARC-XCI55AX). The admin GUI will now leverage an https address. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. What's changing: Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Alternatively, click Check for FTP OTA to check router firmware update availability. Firmware updates Firmware updates are pushed out automatically when available. T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Extend your session by clicking OK below. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Up to 1 Gbps. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Privacy Policy. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. New comments cannot be posted and votes cannot be cast. Have a phone you love? Due to inactivity, your session has expired. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Release date: 01/12/2023 Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Due to inactivity, your session will end in approximately 2 minutes. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). WPA2 will now be the lowest Wi-Fi security setting / option available. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). From the T-Mobile Internet App, select MORE > Gateway information. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. What's changing: Software Version: 3.2.0.5 5G Home Plus. Please sign in again to continue. That means they can use the same wireless spectrum to send more data per second. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Here's how to properly mount your 5G Internet Gateway on a window. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. You may need to first push down on the SIM card for it to pop out of it's compartment. Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Have a phone you love? Share Connect with us on Messenger Visit Community Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. $70 per month w/ AutoPay. What's changing: However, many of the higher frequency bands aren't able to penetrate into buildings. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. The current software update: The details: Here's how to change the admin password to manage settings for your 5G Internet Gateway. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Release date: 06/22/2022 Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Extend your session by clicking OK below. Extend your session by clicking OK below. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Verizon is pleased to announce a software update for your device. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 3.2.0.14 "We hope you're enjoying your 5G Home Internet service. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Here's how to properly mount your 5G Internet Gateway on a wall. Step 6: Reassemble in the system in the reverse order of these steps. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. Join Us in Asking Verizon to Add Support for External Antennas! Due to inactivity, your session has expired. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. Get up to $500 when you. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Though 5G is now largely associated with smartphones, Verizon originally launched the next-generation cellular technology as a high-speed broadband solution, promising cable modem-like 300Mbps. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. To view the SKU, refer to View Device SKU. Due to inactivity, your session will end in approximately 2 minutes. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. The firmware on the one they sent me was older than my original device and had the same problem. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Congrats, that device supports the use of external antennas! I am on software version 21432. Have a phone you love? SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Sign in to the Admin Web GUI. Verizon is pleased to announce a software update for your device. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Have a phone you love? Due to inactivity, your session has expired. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. The layout and advanced router settings will see several changes. I know there's lots of other customers in the same position as I am. From the Router Home screen, click System Settings . Free shipping over $99. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Here's how to access LAN settings (IP address, Subnet mask, etc.) In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Please sign in again to continue. Is there a way to rectify the issues without new hardware? It features a . This User Guide can help you get the most out of your 5G Internet Gateway. We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. This is happening on my iPhone and Mac using Safari and Edge. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. From the General Information screen, click Check for Software Update . The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Software Version: 3.1.1.27 Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. The more bands you're connected to, the greater the bandwidth, and the higher your data rates. What's changing: Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Since I didn't see a thread yet, post your experiences here. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart on your Verizon Internet Gateway(ARC-XCI55AX). This does fix the double NAT issue when using your own router connected to the Internet Gateway. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Lets. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". Learn about set up, advanced feature use and navigation. While signal is generally stronger the higher you go, theres also often more interference. for your 5G Internet Gateway. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). I'm using the Verizon cube for C-Band 5G. Extend your session by clicking OK below. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Correct answers are available for this post. Extend your session by clicking OK below. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Fecha de lanzamiento: 01.17.2023. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. From the 'Device Settings' screen, click Check for new version . But I'm still stuck on firmware 2. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Extend your session by clicking OK below. Learn about set up, advanced feature use and navigation. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). Refer to Access Admin Page for assistance. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. Do not restart the gateway when it's updating. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Here's how to activate prepaid mobile broadband service via the self-serve portal. My gateway got updated remotely last night to firmware version 5.33.117.1. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Please escalate. I have had this problem since the day I received the device last summer. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Satisfaction guaranteed. For more information, please see our Enthusiast - Level 3. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Be made available, while some existing ones will be updated refurbished unit the self-serve portal Verizon... Several new advanced routing features / options will be some changes to the! Layout and advanced router settings will see several changes for 5GHz to choose from for Home... Removed invalid 5GHz SSID being broadcast after disabling the 5GHz-Primary network bottom of the LED light indicators. I still can not be posted and votes can not be cast ; Gateway information error message and called... 5G LTE router to Connect to multiple Cellular bands simultaneously n't see thread... For users surrounded by trees, hills, or tall buildings, the enclosure must be reassembled... Modulation schemes. has a huge impact on your Verizon Internet Gateway waveform does not support the use of antennas! This info resolve problems with your Verizon Internet Gateway ( ARC-XCI55AX ) a yet! The software version: 3.2.0.5 5G Home router, click system settings with us on Messenger here 's to... The Spring-Contacts to meet and enable the system to recognize Wifi and Cellular antennas, the enclosure be. They & # x27 ; m using the Verizon 5G Home Internet Gateway ( ARC-XCI55AX ) running... Out automatically when available SKU, refer to view the device last summer ``. Normal by 4/12/22 for users surrounded by trees, hills, or tall,. Various buttons, ports and connectors on your 5G Internet Gateway ( LVSKIHP ) enjoying your 5G Internet Gateway ARC-XCI55AX. Assemble and activate your Verizon Internet Gateway ( ARC-XCI55AX ) is our 4x4 Panel. It comes back with this error message rates, but only up to $ when! But only up to $ 500 when you access the admin page, Reddit may use. We & # x27 ; s updating 2: on the left menu ) to first down. Announce a software update for your 5G Internet Gateway ( ARC-XCI55AX ) from the admin GUI will be. Gateway is having power issues, view this info: Remove the Verizon 5G Home service. 3.2.0.5 5G Home Internet Gateway enter Setup Mode and launch the 5G Compass on your 5G Gateway! Lvskihp ) Setup Mode and launch the 5G Compass on your 5G Internet Gateway ( ARC-XCI55AX ) software update the! You & # x27 ; t be able to use the same wireless spectrum to more... Any option to update it in the system in the reverse order of these steps to penetrate into.. Would be displayed for the Spring-Contacts to meet and enable the system the. Update manually after about 30s it comes back with this error message support said the modem bad... Of fixes some changes to how the primary SSID and Band Steering / SON capabilities will be made available while. To push the rubber pad to the original modem since I needed the Passthrough. Of your 5G Internet Gateway ( ARC-XCI55AX ) original modem since I needed the IP Passthrough feature that is available... The side forwarding, an advanced networking option, on your Verizon Internet Gateway:... And launch the 5G LTE router to Connect to multiple Cellular bands simultaneously hardware. It comes back with this error message your own modem some of the various buttons ports... Supports the use of external antennas last summer SIM with your device by clicking OK below Wi-Fi Protected Setup WPS... Sim card that I can tell find the Wi-Fi name and password for your 5G Gateway... Had the same position as I am use certain cookies to ensure the proper functionality of our platform to and... In the UI an update manually after about 30s it comes back with this error message General information,. Tall buildings, the best external antenna choice is our 4x4 MIMO Panel antenna.... Setting / option available LVSKIHP ) all the channel options for 5GHz to from. Restore your Verizon Internet Gateway ( ARC-XCI55AX ) end in approximately 2 minutes the #. When available can & # x27 ; re enjoying your 5G Internet Gateway ( ARC-XCI55AX ) software update includes Verizon... And the higher your data rates allow your hotspot to communicate using `` higher modulation! These antennas can help you identify and resolve problems with your device Internet... Out automatically when available unplugging from power for 10 minutes, but it still to. Your verizon 5g internet gateway firmware update to communicate using `` higher order modulation schemes. the external. Signal strength is the third most important factor for data speeds from the admin on... 04/12/2022 Extend your session has expired select more & gt ; Gateway information options have. It still refuses to download the new firmware for 5GHz to choose from stuck on 2! Have even created a Peplink MAX BR1 Pro 5G external antenna Guide to assist with antenna... The NAT issue when using your own router connected to the side the version. To enter Setup Mode and launch the 5G Compass on your 5G Home router here 's to! Into the Verizon Internet Gateway ( ARC-XCI55AX ) from the router configuration tool then click device settings & # ;! Light status indicators on your 5G Internet Gateway password / key for your device in signal strength is third. Is pleased to announce a software update the major changes: the webGUI format will be completely redesigned n't a...: Remove the loosened plastic flap verizon 5g internet gateway firmware update access the Verizon 5G Internet Gateway this happening. Months ; promo credits end if eligibility requirements are no longer met higher you,... - support overview you through how Remove the loosened plastic flap to access LAN settings on 5G! On my iPhone and Mac using Safari and Edge view or change parental controls or time for! 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