Posted: January 20, 2023. Great Wolf is under no obligation to provide Members with any particular number of Voyagers Point-earning opportunities, special offers, or to send messages to them. Each Wristband represents a separate, non-transferable, non-renewable, limited time, revocable license offered by Great Wolf Resorts, Inc., (or any of its affiliated entities), for access to certain restricted areas of the Resort, which may include, without limitation, a waterpark area and/or one or more other attractions, subject to the terms and conditions set forth below, and any policies published by Great Wolf, in each case as may be amended from time to time. Guests who reschedule will receive a $50 lodge credit. Visit Website. Bookings placed by or on behalf of third-party aggregators, groups, organizations, and business entities also will not generate qualifying purchases and will not count toward Voyagers Points. After applying the change fee, we can place the remaining balance on a deposit hold for up to 12 months to allow guests additional time to determine a future stay date if a change in their reservation is needed. YOU MAY NOT SUBMIT PERSONAL INFORMATION TO THE SITE IF YOU ARE UNDER THIRTEEN (13) YEARS OLD, AND IN SOME INSTANCES YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OR OLDER.GREAT WOLF MAY DISCONTINUE OR MAKE CHANGES IN THE INFORMATION, PRODUCTS, OR SERVICES DESCRIBED IN THE SITE AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU. The heart and soul of Great Wolf Lodge Grapevine is its 80,000-square-foot indoor water park. $16.50. You will have the opportunity at the time you make your reservation to indicate that you do not wish to receive these promotions, or in response to any email promotion that you receive. If there is an arrival date of more than ten days and calls back to cancel the reservation in Great Wolf Lodge within 24 hours, you can get in touch with Great Wolf Lodge customer service by phone at 1 (888) 960-9653 for the cancellation procedure. See more Languages Great Wolf will give notices for the Program, at Great Wolf's sole discretion, except as required by law, by email, regular mail, general posting on the Website or postings in participating Great Wolf locations, or through other methods deemed appropriate by Great Wolf as permitted under law. These offers may appear with different descriptions from time to time and may vary and be customized by Member (collectively, Bonus Deals). Today, July 16th, I tried five times to cancel my reservations. By providing your e-mail address, you consent to receiving promotional e-mails from Great Wolf and its related and/or affiliated properties. The indoor water park in Fitchburg. When I booked online I was charged twice for the same reservation. Great Wolf Lodge, a chain of resorts with indoor water parks, will reopen later this month in Ohio with a number of safety measures to limit the chance of . The lodge is hoping. Mason, OH 45040. Determinations regarding redemption of Bonus Deals are subject to the discretion of the participating Great Wolf location. Purchase and use of a Wristband is subject to the regulations of each individual Great Wolf Lodge, waterpark, or other attraction, copies of which may be displayed at a Great Wolf Attraction or are otherwise available upon request. Reservation means the hotel room booking and guest information related to (a) guest(s) staying in a Resort. Great Wolf only gathers personally identifiable information, such as names, addresses, e-mail addresses, etc., when a visitor voluntarily submits the same, including through activities or postings at the website. Determinations regarding redemption of Voyagers Points are subject to Great Wolfs discretion. You agree that use of, and participation in, the Program is at your sole risk. You agree that your liability for the bill is not waived and to be held personally liable in the event that the indicated person, company or associations fails to pay any part of these charges. Replacement of Wristband: If a Wristband is lost, stolen, or forgotten, the Wristband can be replaced at the Resorts front desk, and a non-refundable replacement fee may be charged. Participation in the Program is personal and non-transferable. Great Wolf may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to guest room, search the guest room, property or baggage of any Guest when in the sole opinion of Great Wolf, the Guests conduct or presence, or that of any minor for whom the Guest is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of this Agreement. Nothing in this License will entitle User to receive from Great Wolf hard-copy documentation, technical support, telephone assistance, or updates to the Site. The following hotel amenities are accessible for guests with special requirements: We seek to offer a range of accessible entertainment options at our properties. We have no obligation to monitor Materials provided by users of the Site. Great Wolf reserves the sole discretion in determining whether a referral qualifies for Voyagers Points. Qualifying Purchase includes the room rate charge paid by a Member upon thecompletion of a minimum stay of 2 consecutive nights (Stay)at a participating Great Wolf location and the following purchases charged to the Members room during the Stay: (i) food, (ii) non-alcoholic beverages, (iii) attraction or food packages, (iv) cabana rentals, and (v) attraction purchases. How will you know if we change our Privacy Policy? Upon termination, User agrees to immediately cease using the Site. In addition, you may request to be removed from our marketing database at anytime by contacting us at:[emailprotected]. 11. Termination by Great Wolf of your account will result in cancellation and forfeiture of all Voyagers Points and associated Member benefits, and Great Wolf has no obligation to refund or credit you any amount following such termination by Great Wolf. Property at a Glance: Great Wolf Lodge Sandusky. Wristband means the physical wristband provided as a license to participate in and/or access Great Wolf Attractions to which these Terms and Conditions apply. Other Admissions Conditions: Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. This information allows us to target our marketing dollars to the most effective channels. The Program is a customer loyalty program that allows a Member (as defined below) the opportunity to participate in exclusive member promotions and to receive and redeem loyalty points (Voyagers Points) on an individual basis for their own account. 7. Assumption of Risk: Guest acknowledges that there are risks inherent in using the Resort premises and Great Wolf Attractions. DISPUTE RESOLUTION; WAIVER. Will my room be ready when I arrive? EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT AGAINST GREAT WOLF OR LODGE WHATSOEVER SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND GUEST EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. Refunds: Wristbands are nonrefundable. THE GREAT WOLF LODGE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION [PLEASE GO TO Dispute Resolution UNDER Great Wolf Wristband Terms & Conditions]THAT GOVERN HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. Unless otherwise indicated, fees for parking, food, merchandise, games, pay-per-experience attractions, concerts, and special events are not included. Great Wolf shall not be required to refund any portion of the stay or activities purchased by any Guest who fails for any reason to check-in, arrive on time, or be available for any activity, as applicable. By Shawn M. Carter FOXBusiness. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort. Members will not receive additional Voyagers Points on purchases or bookings made with Voyagers Points. Stay connected with free in-room WiFi, and guests can find other amenities such as a firepit and laundry facilities. No. Upon cancellation, your Program account shall immediately cease and you may no longer receive communications or receive Program benefits. If any provision of these Terms is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. Failing to abide by the check-out time may be assessed a fee, up to the full overnight rate. Roughly a month ago we called to. The Guest explicitly assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules. ANY QUESTION ABOUT THE ARBITRATION ADMINISTRATORS MENTIONED ABOVE MAY BE DIRECTED TO THEM AS FOLLOWS: NATIONAL ARBITRATION AND MEDIATION, INC., 990 STEWART AVE, 1. I started the process at 9 AM. If we make any material changes in the way we collect, use, and/or share personal information on a going forward basis, we will indicate those changes in an updated version of the privacy policy. Great Wolf Resorts collects personal information through this website when you make an online reservation at one of our properties in the U.S., purchase a gift certificate, opt into the E-Pack, use the Ask-a-Mom forum, post a video, submit a comment in connection with any interactive forum offered on the website or send us an inquiry for information. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GREAT WOLF OR ITS SUPPLIERS OR VENDORS OR ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, AFFILIATES, SUBCONTRACTORS, LICENSORS OR PARTNERS (COLLECTIVELY, "GREAT WOLF PARTIES") BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING ANY GENERAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, COMPENSATORY, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, WORK STOPPAGE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LITIGATION OR OTHER PECUNIARY LOSS, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, OPERATION OR PERFORMANCE OF THE PROGRAM, OR WITH INABILITY TO PROVIDE OR USE ANY BENEFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. No business entities, third-party aggregators, organizations, or groups may register for the Program or receive or redeem Voyagers Points or other benefits. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. There is no fee associated with the Program. Voyagers Points for such activities or milestones will be awarded as described in the applicable offer and will be subject to any additional terms set forth with that offer. Inspection and Search: As a condition to entrance to any Great Wolf Attractions, Great Wolf reserves the right to inspect any bags, clothing, or other articles prior to entry into any Great Wolf Attractions and to prohibit entry or require removal of items which Great Wolf deems inappropriate or potentially injurious to the Great Wolf Attraction, other patrons of the Great Wolf Attraction and Resort, or employees, or otherwise in violation of any Rules. You are not required to provide any personal information in order to have general access to the Great Wolf websites, however, in order to access certain information, features or services, you may be required to provide personal information. Cooking with the use of electrical heating appliances, except Great Wolf Lodge supplied appliances, is strictly prohibited in our guest rooms, balconies, patios or any other location inside or outside Great Wolf Lodge property. The following terms and conditions apply to all Great Wolf Wristbands received on or after April 12, 2019. How can I opt-out of receiving future communications? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. I obviously called immediately to get a refund since I was double charged. This does not affect your statutory rights as a consumer. A Wristband is valid for admission at the Resort from which it was issued and grants a revocable license to the registered, authenticated Wristband holder for admission and use of specified Great Wolf Attractions (unless restricted by conditions which could ultimately prohibit someone from participating safely, including without limitation, height, weight, age, physical limitations such as pregnancy and heart conditions, or observed inappropriate behavior) during the Validity Period. Limit of 1,000 Voyagers Points may be redeemed for any single transaction. PLEASE READ THE PROVISION CAREFULLY. Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. We may change this Privacy Policy at any time and we encourage you to review it on a regular basis. Great Wolf Lodge General Manager and member of the Waterparks of Ontario Coalition Keith Simmonds says they have been working with the province to ensure a safe reopening. What time is check-out? One of the first. Participation in the Program is limited to persons residing in the United States who are eligible to use Great Wolf services. For information on Great Wolfs privacy policy, please visit GreatWolf.com/terms. GREAT WOLF MAKES NO WARRANTY WITH REGARD TO ANY PRODUCTS, SERVICES OR REWARDS OBTAINED THROUGH THE PROGRAM. FURTHERMORE, BY OFFERING THE SITE AND INFORMATION, PRODUCTS OR SERVICES VIA THE SITE, NO DISTRIBUTION OR SOLICITATION IS MADE BY GREAT WOLF TO ANY PERSON TO USE THE SITE OR SUCH INFORMATION, PRODUCTS, OR SERVICES IN ANY JURISDICTIONS WHERE THE PROVISION OF THE SITE AND/OR SUCH INFORMATION, PRODUCTS, OR SERVICES IS PROHIBITED BY LAW. You may opt-out of the Program at any time, for any reason by cancelling your Program account. Great Wolf Resort web servers automatically collect information about a visitor's IP address, browser type and referrer by reading this information from your browser. However, some attractions require specific physical engagement by the participant for safety reasons. Further, we may share your information with our service providersthat is, organizations that provide services to support Great Wolf Resorts functions, such as our mail processing company, payment processing companies, and market research firms. ARBITRATION OF ALL OTHER CLAIMS: ANY AND ALL OTHER DISPUTES, CLAIMS, OR CONTROVERSIES WHATSOEVER, EXCEPT FOR PERSONAL INJURY, ILLNESS OR DEATH OF A GUEST WHETHER BASED ON CONTRACT, TORT, STATUTORY, CONSTITUTIONAL OR OTHER LEGAL RIGHTS, INCLUDING BUT NOT LIMITED TO ALLEGED VIOLATION OF CIVIL RIGHTS, DISCRIMINATION, CONSUMER OR PRIVACY LAWS, OR FOR ANY LOSSES, DAMAGES OR EXPENSES, RELATING TO OR IN ANY WAY ARISING OUT OF OR CONNECTED WITH THIS CONTRACT OR GUEST STAY, NO MATTER HOW DESCRIBED, PLEADED OR STYLED, SHALL BE REFERRED TO AND RESOLVED EXCLUSIVELY BY BINDING ARBITRATION PURSUANT THE FEDERAL ARBITRATION ACT, 9 U.S.C. Miscellaneous. User further agrees to release, discharge, indemnify and hold harmless Great Wolf and Great Wolf Parties from and against any claims, damages, expenses or liability arising from or related to any injuries, damages or losses to any person or property of any kind resulting in whole or in part, directly or indirectly, Users use of the Site (or any other person accessing the Site using your account) , or use of Great Wolf or Great Wolf Parties services, including, without limitation, Users breach of any terms or representations contained in this Agreement or the use by Great Wolf or Great Wolf Parties of any of the rights granted by User. Director of Guest Services- Full-time-Salaried $90k-$95k annually. 14. YOU (FOR YOURSELF, MINOR CHILDREN FOR WHOM YOU MAY BE A SUPERVISING COMPANION, AND EACH OTHER WRISTBAND HOLDER) AND GREAT WOLF IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL. Who can use mobile check-in and how does it work? It is also used in an aggregated, anonymous manner--in our internal analysis of traffic patterns within our website. Without limiting the user conduct terms under the Website Terms and Conditions, by joining the Program, you agree to remain courteous and respectful toward employees, contractors, and agents of Great Wolf, its affiliates, operators, partners, guests and other Members. " easy access " Location & Hours 10527 Cold Stream Rd Truckee, CA 96161 Get directions Edit business info You Might Also Consider Sponsored Resort means one of the Great Wolf Lodge locations. Read each offer carefully for specific details, limitations and restrictions. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. All trademarks, service marks, trade names, trade dress, logos, designs and sounds associated with the Site are owned by Great Wolf or third parties that have authorized their use. For your security, secure your room with the deadbolt, and use your room doors viewfinder to identify all visitors. The number of Voyagers Points offered is subject to Great Wolfs sole discretion. Specifically, our facilities permit service animals (other than in or near pools), we offer ADA compliant guestrooms with features that are highlighted in the guestroom descriptions portion of our website, and we include the accessible hotel features described below. 1, ET SEQ., (FAA) SOLELY IN CHICAGO, ILLINOIS TO THE EXCLUSION OF ANY OTHER FORUM. THE ARBITRATION SHALL BE ADMINISTERED BY NATIONAL ARBITRATION AND MEDIATION (NAM) UNDER ITS COMPREHENSIVE DISPUTE RESOLUTION RULES AND PROCEDURES AND NAMS FEE SCHEDULE IN EFFECT AT THE TIME OF THE PROCEDURE, EACH OF WHICH ARE DEEMED TO BE INCORPORATED HEREIN BY REFERENCE. Without limiting the generality of the foregoing. You hereby agree to release, indemnify, defend, and hold the Great Wolf Parties harmless from any liability, losses, claims, damages, and expenses (including reasonable attorneys fees) related to or arising out of your violation of these Terms. Great Wolf has no obligation to refund you for any unredeemed Voyagers Points, rewards or benefits following cancellation. Due to a change in work schedule I needed to cancel my reservation (which was still more than two weeks away). If any provision of this Agreement is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. Title, ownership rights, and intellectual property rights in the Site, its content, and all copies thereof shall remain in and with Great Wolf, its licensors and/or its assigns. Partners are independent entities and are not agents, employees, or subcontractors of Great Wolf, and Great Wolf is not responsible for their acts or omissions (including, without limitation, their solicitation efforts) or any products or services supplied by them (including, without limitation, the nature or quality of their products or services). For clarification, to qualify as a Stay, booking for the Stay at the Great Wolf location must be made directly with Great Wolf. If you have any questions about this privacy statement, please contact:[emailprotected]. The following is a non-exhaustive list of Wristband types available at a Resort, provided however, all Wristband types may not be available at all Great Wolf Resorts, and/or a Resort may have one or more additional or special purpose Wristband types available. (513) 459-8885. No problem! Puedo traer comida al parque acutico? For the avoidance of doubt, only natural persons transacting in their personal capacity and for their own account are eligible to participate. To enroll, you must provide the requested information (including a valid email address) by registering online to become a member of the Program (Member). See ourPrivacy Policyregarding use of personal information. ANY DIRECT OR INDIRECT SALE, RESALE, AUCTION OR TRANSFER OF ANY WRISTBAND FOR OR WITHOUT CONSIDERATION IS STRICTLY PROHIBITED. Such Guest Room Wristband is valid only for the period of the corresponding Reservation. Voyagers Points may not be redeemed for any purchases or charges to the Members room for Great Wolf goods or services during the Stay or the purchase of gift cards or gift certificates. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Without limiting the generality of the foregoing, a Resort may impose certain other restrictions on age of purchasers of certain Wristband Types. This information is automatically logged by most websites. Failure to comply with these important property rules and local laws may also lead to arrest and prosecution. Available Voyagers Points totals for a Member account will be displayed in the Members account online when you log in atwww.greatwolf.com. I requested a refund. 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