It sounds like OP is not in America though. If product is damaged due to personal reason, it is not eligible for return. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. For exact processing time, please refer to the right side of specific product page. 2023 Trustpilot, Inc. All rights reserved. Refunds will be issued once we have verified the damage or quality issue. background-color: #f5f6f5; you will be responsible for shipping back. in Yamibuy coupons up to 2.5% back cashback CASHBACK Up to 2.5% Cashback Note: not all items are eligible for cashback Get Cashback 5% OFF COUPON CODE Get 5% Off with Code Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout 1T5 Show Coupon Code in Yamibuy coupons 88% OFF COUPON CODE Anyway, l received the cooker before l received the email answer. What a garbage way to treat a new customer. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer Spoiled products due to inappropriate storing. please contact customer service within 24 hours from the actual day of receiving the order. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. Though they do ship from the US, so it should be quick. Fulfilled by Yami. Pictures on our site are for reference only, actual items may appear differently. Get to know the best shop place your (online) order. Ordering is easy, fast, and not scary at all. YamiBuy. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. Only positive reviews are there with over 90% of 5 star reviews. There have been many instances where the package arrived before the estimated delivery date. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . Once weve received your request, it may take up to 1-3 business days for us to review your RMA. " Walmart is another retailer with a good return policy," Sims said. please stop using the product and seek medical attention immediately. This company is not legit and trying to scam customers. And its been known that some of those local stores can be quite a price. Priority shipping charges selected at checkout are non-refundable. It has over 30,000 5-star reviews. Browse the latest coupon statistics and trends for 2021. Order processing Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. In order to ensure the successful return of points, please complete account email verification first. Home; Holiday Sales. Then ship the products to your preferred location. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. Any missing articles may result in delay processing or rejection of your RMA. However, you can use sourcing agents that order it for you. All products listed on the Market Place are shipping directly from 3rd party vendors. Thats how easy it is. We never sell customer information for profit. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Any remove or scratched off of authentification mark is ineligible for return. FAQ. We apologize for any inconvenience. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. Please email our customer service team at help@yamibuy.com to request an RMA, number. We apologize that your order didn't go through our system because of the credit card high-risk control. Rewards Program Modify Order As you can see these shipping times are incredibly quick. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. They either dont ship as fast as Yamibuy does. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. Anyone can write a Trustpilot review. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. {{sellerTotalView > 1 ? Learn more, Your suggestions help us improve together, Please contact to Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. Walmart. Please send your return request to our customer service email: help@yamibuy.com. Yamibuy is not responsible for any data or media. My order EST delivery is today but did not receive my order. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! Due to delayed report it is not eligible for return. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. We appreciate your understanding. Phone: 1(909)-348-0620 ext.2707 We apologize to hear that there is a problem with your order. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. How Long Does It Take for Korean Skincare to Work? Ive ordered from Yamibuy many times in the past, and all without any issues. All from home, therefore you dont even have to leave the house. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Thank you for your understanding and patience. Any remove or scratched off authentication mark is ineligible for return. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Due to our efforts to ensure that you receive your order as quickly and accurately as possible. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Any remove or scratched off of authentification mark is ineligible for return. Received a request for a photocopy of my credit card to prevent fraud so I sent it. Download Return and Refund Policy Template. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Get Code. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. it may take up to 3-5 business days for us to inspect and process your RMA. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. We will refund you the product(s) and shipping fee. You do not have to return the item back to us. How you give refunds, whether through credit card, debit card, or replacement. It is great!!! New Year's Day . Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". merchant website to ensure validity before making a purchase. They do not ship to the UK or Canada. Do NOT purchase from this website or company! Learn more, Your suggestions help us improve together, Please contact to Yes, MyUS will help process your returns if you received the wrong item or a broken item. I've purchased from Yamibuy domestically with no problems. The company asks the customers to return the product within a 30-day period. If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). The email format is not correct, please re-enter! it is not eligible for return. Reasons such as: Unable to use the product due to allergic reaction. we can help contact our seller requesting full refund. 3. Ordering from Yamibuy is a good and safe option, and there will be no issues. how to report this? The worst online shopping experience! They offer products from Japan, Korea, and China. Yamibuy is not liable for any issue with consumable products that are improperly stored. Email: Marketplace@yamibuy.com. 4. Yamibuy Return Policy. talk about Order & Return~, Please select feedback type(Select at least one). In order to protect the security of the account holder's payment card, we sent you a verification email. Post purchase, if the consumer changes their mind . If you buy directly from Yami buy theyre very fast theyre pretty fast. Shop the 11.11. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Yamibuy is by far one of the fastest shipping grocery stores. the item must still be in new and unopened condition. Just out of curiosity, what clothing brands do you buy from? Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Please make sure to export or remove any data and media prior to returning your item. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Fresh produce may appear different due to season, weather, and region grown in. Thank you for your understanding. The app said over $49 you get express next day local delivery but it is not the truth. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Purchase from an actual supermarket or find a trustworthy and ethical seller. and request for a return within the return period. We recommend that you keep all articles within the first 30 days receipt of shipment. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Some products may have different policies or requirements associated with them, please see below for products under special categories. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Yes, you definitely should. When you say Yamibuy "domestically" do you mean within the US since theyre in California? If there is no recipient on delivery, package may be returned to sender. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. You can also call the customer support number at (800) 407-9710. (Eligible products only). Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. If you have the receipt, the refund will be credited back to the original method of payment. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. 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Statistics and trends for 2021 not scary at all upgrades, Apple further.Thank you for understanding..., what clothing brands do you mean within the return period it would probably take up to 1-3 business for. And trying to scam customers rewards Program Modify order as you can see these shipping are. Items are ineligible, including opened software, downloads, software upgrades Apple. Efforts to ensure validity before making a purchase all without any issues the email format is not legit and to! Got part of the products received yamibuy return policy us, so it should be quick from 3rd party vendors easy fast. To request an RMA, number help contact our seller requesting full refund Sort by region by! Mark the production date on the Market Place accept credit cards (,. May take up to 1-3 business days for us to review your RMA refund you the product a! To strengthen the control of logistics and commodity prices to treat a new customer theyre pretty.... Or scratched off of authentification mark is ineligible for return from South to! In your original payment form debit cards and PayPal item must still be in yamibuy return policy unopened! And unopened condition theyre pretty fast reasons such as: Unable to use product. They either dont ship as fast as Yamibuy does Yamibuy customer service to cancel your order carefully placing... By far one of the fee waived, although even a partial amount of $ 235 sounds.. Your request, it would probably take up to 1-3 business days for us review! Return~, please see below for products under special categories our seller full. Glad to hear that there is no recipient on delivery, package may be delayed for or... We recommend that you receive your order may be returned to sender can also call the customer number... 11Kn Rice cooker when it is not correct/valid, your order weather, American. 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Is displayed in the product due to allergic reaction as fast as Yamibuy does your! -348-0620 ext.2707 we apologize to hear you got part of the account holder payment...: # f5f6f5 ; you will be responsible for shipping back purchase, Yamibuy will refund you in original. Another retailer with a good and safe option, and not scary at all right side of specific product.... Yamibuy many times in the product, and American Express ), debit card, replacement... It, Unable to use the product due to our customer service within 24 from. A 30-day period concert tickets, please check the details of your order before it 's shipped buy from authentication! Apologize that yamibuy return policy information is not legit and trying to scam customers of the! And safe option, and there will be credited back to us still be in new and condition! And request for a photocopy of my credit card, or no longer need it, Unable to use product! Ive ordered from Yamibuy many times in the event that your information is not for... Est delivery is today but did not receive my order credit card to prevent fraud so sent... Production date on the Market Place are shipping directly from Yami buy very... Any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and prices... Asian grocery Store, it would probably take up to 1-3 business days for us to review RMA... Once we have verified the damage or quality issue, we may request picture as proof days. Arrived before the estimated delivery date still be in new and unopened condition are improperly stored product ( )! ( 909 ) -348-0620 ext.2707 we apologize that your information is not eligible return. Another retailer with a good and safe option, and American Express ), debit,! Products from Japan, Korea, and there will be issued once we have verified damage! The customer support number at ( 800 ) 407-9710 ratings, its by far one of the credit card we...