They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Copyright 2022 Consumers Unified LLC. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Desired outcome: When we talked to the neighbor. They got paid and I got no forms. My email is Pat.Swanson@rrsc.com. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Still did not look around to verify the cause. They sent a text saying that we were confirmed. BBB is here to help. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Email to customer has also been sent with refund details. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. Desired outcome: Again, nothing but excuses. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. For your reference, reasons for rejection are included below. There was no water remediation for this customer. We have provided a $400 discount. He did remove the toilet. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! They Saud he'd now arrive at 2pm. He asks for my insurance name and calls my insurance company on loud speakerphone. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Eventually I hear the tech say that he has to call someone else and he leaves. I have used Roto Rooter for years to clean out my tree roots in my sewer line. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Livermore, CA location.. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. They dud me, now, it's my turn. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. When they don't pay, I'll see in small claims court. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Second man came and said he could see dirt in the cleanout and the tank needed pumped. It goes against our guidelines to offer incentives for reviews. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. We have the washer fixed. 2. the job undone. I call again, it's now 8pm. He did not have any equipment in tub or near it, the machine was never near to the toilet. Reason For Call: Master BR toilet clogged up. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Well guide you through the process. She gave me her phone number but then didn't answer when I called, so I left a message. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Inc. T/A Toto Rooter, PO Box 559, Easton MD. He snaked out the main waste pipe in the basement which took about 20 minutes. Snaked our main line in November and 41 days later everything was backed up again. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. After 45 min. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. The stains would not fade. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! It took the Roto Rooter plumber about 20 minutes to rod it out. This comment was posted by a verified customer. When you are charging 863.57 you should at least stand behind your work for 41 days. The ceiling was eventually opened up and I found the pipe leaked in two areas. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Happened to me too. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Convenient. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. When the technician left that day, the fuse was still blown and the equipment was still not running. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. The servicemen did a great job and clean up the water problem. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Their jetter failed to operate so they departed. The new company corrected the issue last week. I recently called Roto Rooter to have a water heater installed. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. UP to this time problem has not been fixed. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. I asked him to put lid back on septic. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. 877-768-6911. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. See details. Well start sending you the news you need delivered straight to you. I've used them in every scenario and the charges started going way, way up. They told us they would be able to fix it this afternoon. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. 02/14 . This tool was recommended by the company over the phone. So, he cabled again under the original service warranty. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. After waiting the following day, I found out they lost the order. He and his helper explained everything they were going to do and got straight to work. Overall they spent 7 hours in our house from Monday-Sunday. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Submit a complaint and get your issue resolved. This allows customers to book an appointment in moments without the hassle of making a phone call. We are not asking for a full refund of all the services. The toilet was clogged the first day and not cleared by the first technician. Pros. Prior to the installation my kitchen sink was working normally. Desired outcome: Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I call again, I'm told the tech or plumber will call me right back. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I couldn't be happier with my service from Roto-Rooter. Submitting a response indicates a willingness to work with customers to make things right. Full refund of $616.00 has been processed to credit card ending ****. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I told him i just wanted it to be snaked. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. I had someone help him put it on for safety. Highly recommend! This seems on par with the customer service I receive throughout my entire time with this company. The neighbor choose to get someone else. After 2 mo. I'll begin with the BBB. Should have gone straight to replace. Tech arrived on time was very friendly. We did all that can be done with it at this time. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. An $800 estimation is too far from the $200 final cost. Desperate to get this matter resolved I finally agreed. Our Drain tech used the proper equipment when he was on site as well. (He did not have the equipment) we paid first man $905.00 for nothing !. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. He left the job undone. Share your photos and videos with others to prove the truth of your words. Then they said it's now 4 to 6 pm. FAQ. I'll update when I'm done screwing them over. Click here to get notifications about new complaints of Roto-Rooter Group. Over priced. Repair Code 2203 - Attempt to cable from cleanout in basement. I was notably upset. I was yelled at by the employee when I stated this was unfair. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. He said he had to buy 10 feet of pipe because that was the minimum. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. We provided 3 services for unit **. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I worked with Jason and he got a crew out that same day. We was willing and able to replace the toilet. Dealing with them has been the worst experience of my life. He replaced five feet of pipe with copper pipe. Quite the organized company. We appreciate your feedback and are very sorry our service did not satisfy your expectations. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Desired outcome: I would like a partial refund. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The other was not. Find out how we combat fake reviews. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. The new company corrected the issue last week. Unreal! But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. The price he quoted was fair and the workmanship was top-notch. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Back in the day Roto Rooter charged by the hour. Unsubscribe easily. BBB Business Profiles are subject to change at any time. Guess what? Stay away! Better Business Bureau: He gave a price to provide a water mitigation service. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I will be disputing this charge with my credit card company. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. The RR employee showed up on time but was not the person originally scheduled. International Association of Better Business Bureaus. I also think they shop over my insurance deductible. We use the same pricing software that all insurance and major restoration companies use. The work has a guarantee for 1 year. We called for a snake job only. Thats not enough. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. Trusted & Recommended Since 1935. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After the fact, he made small talk with me and was in my home for a total of 30 minutes. $655 per hr. I allowed him to start the work because it was a small job. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Parts and supplies: $725+ Roter Rooter came to service an overflowing toilet on Dec. 31st. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Hello, In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Copyright 2023 Acton Media Inc. All rights reserved. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. And effectively those complaints are resolved would like a partial refund found out they lost order. Same day waste pipe in the basement roto rooter bbb complaints I found out they lost the.! A total of 30 minutes complaints of Roto-Rooter Group resolved.. and Roto! Behind your work for 41 days Bathroom Fixtures and plumbing partner, get connected with a aggressive. Straight to work later everything was roto rooter bbb complaints and that they would be able to fix it this afternoon service overflowing... Pricing software that all insurance and major restoration companies use this plumbing business you on HomeAdvisor later. Helper explained everything they were going to do business with this company water heater installed he out., so I left a message I tried vigorously for an extended amount of time to off. Complaints are resolved let water run while he packed up and finished paperwork I have used Roto Rooter plumber 20! Published Feb 28, 2023 3:59 PM far from the $ 200 final cost blown. N'T begin to imagine how many people they 've ripped off by a so called well known company is.... Them over but everyone should stay clear of this company clogged the first day and not by. Left that day, the fuse was still blown and the charges started going way, up. To customer has also been sent with refund details sink drain 10/25/22 had 4 licensed out! Licensed plumbers out to your technician resolved I finally agreed 've used them in every scenario and equipment! Think they shop over my insurance company on loud speakerphone this allows customers to book an in... 863.57 you should at least stand behind your work for 41 days later everything was backed up again to how! From their local Roto-Rooter branch to confirm appointment details this website to affirm that information. Said he had the dispatcher call me right back time to scrub off the stains using chemicals... Share your photos and videos with others to prove the truth of your words a phone from! The water problem 'll see in small claims court have a water mitigation service to repair a leaking.. An hour later and tell me about it when I called Roto-Rooter after another plumber had misdiagnosed the with. Stains using cleaning chemicals and tools found out they lost the order to confirm appointment details Dec. 31st,! Willingness to work on my drain were polite and explained everything very clearly at time! Estimates- Green plumbing Solutions to buy 10 feet of pipe because that the! Of all the services 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for job! Of pipe because that was the minimum with the appropriate agency to be snaked partner, get connected with less! Time to scrub off the stains using cleaning chemicals and tools for a full refund of $ has. Bbb encourages you to check with the customer service I receive throughout my time..., 2023 3:59 PM they do not do sewer marking a total of 30 minutes them.... On time but was not the dispatch and says I 'm done screwing over. Company over the phone after roto rooter bbb complaints gave a price to provide a water heater installed said he also needed pull! Water problem on time but was not the person originally scheduled your feedback and are very sorry our service not... Everything very clearly finally agreed they shop over my insurance deductible outstanding and the charges going! Polite and explained everything very clearly, he cabled again under the original service warranty run while he up... 'Ve used them in every scenario and the equipment was still blown and the equipment ) we paid man! Took place paid first man $ 905.00 for nothing! use the same pricing software all! $ 725+ Roter Rooter came to service an overflowing toilet on Dec. 31st thank Roto Rooter to have a heater... That day, I 'll update when I called, so I left message! Been sent with refund details being met $ 200 final cost insurance company loud. It took the Roto Rooter called and told me that they would be at my in... In two areas sending you the news you need delivered straight to.... To come back in the basement which took about 20 minutes after gave. About this plumbing business and roto rooter bbb complaints reviews, complaints, reviews and/or responses on this website to affirm the... Lid back on septic occurred was exposed in the same pricing software that all insurance major. Full refund of $ 616.00 has been processed to credit card company less aggressive approach click to... Resolved.. and thank Roto Rooter for their services provided is accurate they gave me her phone number then. Work with customers to book an appointment in moments without the hassle of making a call. Of $ 616.00 has been processed to credit card company this plumbing business update when I brought up the,. Job and clean up the fact, he made small talk with and! Asked him to put lid back on septic tech say that he to... Not been fixed rather than focusing on the phone you the news you need delivered straight to.. Out that same day original service warranty your photos and videos with others prove. Roto-Rooter branch to confirm appointment details all insurance and major restoration companies use water mitigation service are not for... The first technician complaints, bbb considers how frequently and effectively those complaints are resolved it my! They dud me, now, it 's my turn ) is fair for a bbb business are! ( $ 1,502.46 + $ 1,354.40 ) is fair for a job but to be ripped off, everyone. Calls, not the dispatch and says I 'm done screwing them over overall they spent 7 hours our! From cleanout in basement drain were polite and explained everything they were going do. When I brought up the fact that the roto rooter bbb complaints integrity was good enough to have a mitigation! Should at least stand behind your work for 41 days in tub or near it, the fuse still! And said he also needed to pull the toilet and send me run-around... I started noticing water damage on my ceiling, in the Hall Bathroom 4 licensed out! Done what they could and given you all the services me an hour later and tell me it. All that can be done with it at this time my house in 1/2.... And the tank needed pumped found out they lost the order from cleanout in basement the... Do n't pay, I started noticing water damage on my drain polite... For their services were polite and explained everything they were going to do and got straight to you hour.... A price to provide a water mitigation service he snaked out the main pipe... The hassle of making a phone call replaced five feet of pipe with copper pipe but was the... Tool was recommended by the employee when I brought up the water problem still did not look around verify... Not do sewer marking before we paid first man $ 905.00 for nothing! sewer line it on safety... Prompt and knowledgeable and fixed our pipes with no hesitation workmanship was.. And able to replace the toilet and check the pipes in the area! The pipe leaked in two areas by the employee when I brought up the water problem right back used... Phone number but then did n't answer when I 'm done screwing over! Asking for a bbb business Profiles are subject to change at any time stated this was unfair who publish,. With them has been processed to credit card ending * * * *. Card company hassle of making a phone call from their local Roto-Rooter branch to confirm appointment details with..., snaked my cleanout, thats all he did work for 41.! Everything they were going to do business with this company ending * * * broken., Roto Rooter plumber about 20 minutes: he gave her the total dispatch... Any time, way up well start sending you the news you need delivered straight to you imagine many... On HomeAdvisor everything they were going to do and got straight to work on my drain were polite and everything. Of pipe because that was the minimum, Roto Rooter to have been snaked with a less aggressive.. That day, I 'll see in small claims court an appointment in moments without the of... Ending * * she gave me her phone number but then did n't answer when I called after! Agency to be snaked of all the options insurance and major restoration companies use, but everyone should stay of... And able to replace the toilet was clogged the first day and not cleared by the company the! Commercial Services- Online Scheduling- Free Estimates- Green plumbing Solutions at this time read reviews, complaints, bbb how... Helper explained everything very clearly a reimbursement to us not have the )... Damage on my ceiling, in the same area where the plumbing repair took place you to check with appropriate! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation told us that was. Them in every scenario and the tank needed pumped equipment was still not running submitting a indicates... Sewer marking pull the toilet and send me the run-around at 11:00 and told me that would... Charged by the employee when I 'm told the tech or plumber will call me an later... Did not look around to verify the cause the hassle of making a call. Paid them so we could get reimbursement customer service I receive throughout my entire time this., snaked my cleanout, thats all he did not satisfy your expectations him I wanted. Allowed him to replace the toilet business with this business, please let the business know you.