Comments, Compliments and Complaints about our Service Delivery. services:[6]luton.gov.uk/emailupdates, [7]Twitter Follow us on Twitter: @Lutoncouncil, [8]Facebook Like us on Facebook: Luton Council. Leisure and culture. The Luton Dart service will begin in April, replacing the current eight-minute shuttle bus with a service every 10 minutes. At Mind BLMK (Bedfordshire, Luton and Milton Keynes), we are very excited to be launching our new Young Person's Sanctuaries across Bedford, Central Shared by Lucy Foley Today our wonderful team (Dan, Natalia & Karon) are at the #Borehamwood Community Wellbeing Fair, hosted by Hertsmere Borough Council Please do . We also use cookies set by other sites to help us deliver content from their services. We'll acknowledge this within three working days and the complaint will be directed to someone senior to the officer who responded at stage one. Patient Enquiries and Complaints: Email: [email protected] Tel: 0800 148 8890. 0000002213 00000 n SocietyWorks Ltd Luton Borough Council. If they need more information from you, we'll contact you to get a clearer understanding of your concerns. Penalty Charge Notice (PCN) *. Any unauthorised copying or distribution Email at: C&LFeedback@luton.gov.uk. I was refused a refund twice with identical stock emails but once I progressed through the process using Resolver, they agreed to refund as a gesture of goodwill. Cool. Apply to Customer Experience Verifications jobs now hiring in Luton on Indeed.com, the worlds largest job site. Luton Borough Council, Town Hall, George. Find out about call charges. Luton Council - Council Tax Support Fund Policy 2023-24 4 2.2 The provisions stated in (c) above, allows the Council to reduce the Council Tax liability for any taxpayer in addition to any application for Council Tax Reduction under the Council's scheme. Luton, supporting you - find help and support with the cost of living, to be able to exercise basic human rights, to be accepted by the community in which we all live, to be able to choose how to lead individual lives and lifestyles, Assisting their partner to have a say in his/her life. Advocates offer support and understanding, sometimes enabling their partners to speak . Learn more about Resolver Pro and how to claim your business. Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. Luton Borough Council is the local authority of Luton in Bedfordshire, England. . The National Audit Office warned in February a month before the UK went into lockdown that an unprecedented spending spree on commercial property, funded by cheap Treasury loans and aimed at offsetting central government cuts, had left many local authorities potentially badly exposed in the event of an economic recession or a property crash. The airport has held back the tide of austerity in Luton, but coronavirus has broken those defences, said Andy Malcolm, the councils cabinet member for finance. We always try to resolve issues quickly. 09:13, 1 MAR 2023. If you have any photos or documents to support your feedback, please upload them below, An error occured with your form submission. Resolver sorted out my problem with a parking fee, which was was returned to me. Instead, theyre full of the info you need to get things sorted. If you still wish to tell us about something without it being a formal complaint, please select a different option from the list above. 1. mailto:[Luton Borough Council request email] If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. Under the Freedom of Information Act 2000, Id like to make a request The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. View Luton Council complaints contact details. 0000008704 00000 n Feel free to get in touch if you require any clarification from myself. The TV watchdog has said it has received 300 complaints from disgruntled . Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. During these time periods: . (This is a combination of street lights, illuminated signage & traffic Looked After Children and International Kinship Placements, Council Expenditure or Payment to Suppliers for Sep & Nov 2018, Housing benefit and council tax benefit mandatory reconsiderations, Request Information regarding Council Vehicle Fleet. sent and received by its e-mail systems, to ensure compliance with its Luton Council is not responsible for the content of external internet sites which may open in a separate window. Stage 2 - if you're unhappy after you've received the full response at stage one, please tell us straight away. NHS Complaints Advocacy. potholes. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Complaints and Information Compliance Team. Kevin Long has urged his Birmingham City team-mates to 'stand up' to the challenge of improving the team's poor run of form. To view the Luton Council contact details press the button below. Private Sector Housing. [3][Luton Borough Council request email]. Your Integrated Care Board brings together health and care organisations across Bedfordshire, Luton and Milton Keynes to collaborate and share responsibility for the health and care of our local population. The main purpose of the stage 3 review panel is to consider the process by which the complaint has been dealt with at stage 2 of the complaints procedure. Directive) Regulations 2003, Luton Council asks not to receive unsolicited 01/04/2018 - 31/03/2019. Consumer guides, newsletters, surveys and more! More than 150 people attended the second public meeting held by opposition group RELAS on February 23 at Little Gransden Village Hall to discuss the noise impact on . If you have contacted us because of a service request, we will forward your email to the relevant department and you will hear from them directly. People who are disadvantaged or vulnerable are often devalued by society and seen as 'different'. 01/04/2015 - 31/03/2016 If you are dissatisfied with this response, you can ask for an Internal Telephone: 0300 111 3000 PCN details. dated 03 January 2020. If you are still not happy with our response, you can then complain to the Local Government Ombudsman. Nottinghamshire Police have made an appeal to the public after a budgie was 'detained' at a police station in the city. This is a general power that has always been available to the Council. This property is a two bedroom flat on the first floor, fre. 0000000016 00000 n If you have received this email in error please notify the originator of the message and then delete this message from your system. Please download a copy of our complaints process here. Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. you may receive less favourable treatment from the council as a result of making your complaint because of the action of the member you have complained about . Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. The Council is not responsible for any The government provided two cash bailouts for English councils totalling 3.2bn in March and April to help them weather the extra costs of coronavirus, as well as 600m earmarked for adult social care. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Crawley, Hampshire, South East England, England. Specifically, Id like to request data on which roads have had the most 0000092735 00000 n Despite this major gulf in standings, Grimsby first held Luton to a 2-2 draw away at Kenilworth Road, before playing the southern-based team off the . Visit Contact Page With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Luton Council? Saved Properties. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. Penalty Charge Notice (PCN) *. Accompanying their partner at meetings, reviews, appointments, etc, Supporting - spending time developing a relationship within which their partner feels equal, valued and secure, Ensuring that their partner receives everything to which he/she is entitled. 5. http://www.luton.gov.uk/ Complaints Department is not affiliated to, linked with or otherwise endorsed by Luton Borough Council. This message is The growth of the international airport in recent years it directly provides 13,000 jobs locally has helped socially deprived Luton grow economically. He added: The government has got to decide: is it going to provide money to the places that need it or not? street light faults. Environmental campaigners have sprayed a Nottingham law firm office with fake oil. Milton Keynes Council. system. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Role: Housing Asset Project Manager Connect2Luton are excited to recruit a Housing Asset Project Manager on behalf of Luton Borough Council within their Children Services department. Use Resolver to make a complaint. Estimates based on the latest monthly government survey of councils financial projections suggest that local authorities remain on course for a 9bn-10bn net shortfall this year, as the extra costs of meeting Covid-19 pressures in areas such as social care and homelessness continue to mount. 2023 Resolver Consumer Online Limited. The last 32 stage offered up stiffer competition in the form of Luton Town, who currently occupy a play-off place in the Championship, English football's second tier below the Premier League. We'll get you noticed. Money launderer tried to hide 44,000 after Luton Council cyber attack. If you want to make a complaint about Luton Council using Resolver, then the process could not be simpler. We will give you a full reply within 10 working days if possible, or keep you . Plus, we will help you gather all your information into a case file should you wish to escalate your Luton Council complaint. 0000141763 00000 n British Council Ho Chi Minh City. If you want to know more about how the council keeps your data safe please see our main privacy . the Council about their home. Comments and complaints; Voting and elections; Councillors; Committee reports; More from Council and democracy . You can find . 0000001520 00000 n Luton Council leader Hazel Simmons said: "The Luton Dart is one of the biggest infrastructure projects ever undertaken in Luton and promises to put our town and our airport firmly on the map for . *eC`~p^n9^~J,Y,~d=KJ#elNxcPW/DrC_30M PK ! Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. The proportion of its income from commercial revenue is the second highest in the country after the City of London. Fields marked with * must be entered. If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts. You will be given the option to make your complaint by phone via our mobile app. may be unlawful. Really good website, helped me with my parking ticket complaint. If this could include: This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Vehicle registration number *. The 22-year-old is attracting transfer speculation . It's not the sum of money it's the principle. Make a complaint to a 'designated person' ( your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. Donate and support our work. This request has been closed to new correspondence. To help you get the best response from your Luton Council complaint Resolver guides you through every step of the process. Make a complaint to a designated person (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. %PDF-1.6 % The specific roads which receive the most complaints regarding road A Reject Luton Airport Stacking (RELAS) public meeting held in Huntingdonshire has discussed the growing negative impact of aircraft noise and received support from local MPs. %%EOF Managing some departmental e . Support available for children, young people with special education needs or a disability aged 0-25 years. Please enter the required information as printed on your Penalty Charge Notice. They are often in receipt of services, which stigmatise and draw attention to their 'problems', thereby separating them from the rest of society. Alternatively, please contact us using the details below. Based on 2 salaries posted anonymously by St. Helens Council Complaints Officer employees in Castleford, England. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. The complaint will be undertaken by the service area being complained about, and assigned to the service manager or other appropriate officer for investigation. The collision between a Ford Transit-style van and a Luton van happened yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury. You may change your settings at any time or accept the default settings. 0000002375 00000 n Scanning of this message and addition of this I am currently working as Business Support Officer at Luton Borough Council, in Housing Solutions Team. We aim to provide a full response to your complaint within 25 working days. Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. NORTHWOOD are delighted to present this beautiful apartment off the popular Biscot area of Luton. There are many businesses and companies that can be contacted in this way. Your donations keep this site and others like it running. regarding complaints filed against the roads regulated by your authority. Main purpose of position: Provide a high quality professional Project Management service with responsibility for the commissioning and delivery of major and . The owners of a popular restaurant are planning to open a second - this time in Beeston. We use some essential cookies to make this website work. traffic signal faults. Thank you so much! Contact us if you think it should be reopened. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. Stage 1. This is somebody who is not connected to, or employed by, the local authority but appointed by an independent organisation. 12/30/2021. This process will not be used if there's a more appropriate way of dealing with your concerns, for example: Now that you understand the procedure, if you wish to make a comment, give a compliment or make a complaint about a service provided by us, please click the green button below to complete our online form. Sign up to receiveimportant updates on council Quick and easy resolution with SmartParking - thank you. Business rates income is precarious, and some council investments in local infrastructure affected by Covid restrictions, such as sports stadiums and conference centres, look shaky. of news reporting. The three main stages to our complaints procedure. This is to confirm we have received your email. 8,000 houses, flats and bungalows. Should you remain unhappy with the Internal Review, you can refer your 2021 Luton Council, Town Hall, Luton LU1 2BQ. 01/04/2016 - 31/03/2017 External Job Advert Job Role: Customer Advocate Location: Luton Job Sector: Customer Relations Hours: 35 hours per week, Monday to Friday As the Customer Advocate, you will contribute to our vision of being the UK's favourite property manager by: Taking ownership of your customer's issues using your balanced, can-do attitude to find a suitable resolution, with the support of your colleagues . Simple! 0000004562 00000 n Freephone 0800 014 7333 Please do not post any personal information relating to yourself, or employees of Luton Borough Council as these comments will not be approved. I should also add that neither the complaints department nor . We took out 21% of our base budget. You have accepted additional cookies. Find out about free early education and childcare for 2, 3 and 4 year olds Great work, well done, many thanks. Please find below (in red type) responses from our Street Lighting Email. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. policies and procedures. Would you like an advocate to represent you? Well always be on hand with guidance and support to help you get the results youre looking for. Theres no jargon in our rights guides. When we receive your complaint we will acknowledge this within three working days. Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. -`20232LbdxQS>=8-K33g_`2 j0YM%H*kz:0+F*C/Cy -200/ All product and company names are trademarks or registered trademarks of their respective holders. If the complaint concerns a child an independent person will also be appointed at this stage. Review by contacting us at: [1][Luton Borough Council request email], please set out any Thank you for contacting Luton Council's Complaints and Information Governance Team. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! the originator of the message and then delete this message from your 725 31 Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. More about what the Local Offer is. Email. 65K endstream endobj 726 0 obj <>/Metadata 720 0 R/OutputIntents 721 0 R/Pages 719 0 R/StructTreeRoot 108 0 R/Type/Catalog/ViewerPreferences<>>> endobj 727 0 obj <> endobj 728 0 obj <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>> endobj 729 0 obj <> endobj 730 0 obj <> endobj 731 0 obj <> endobj 732 0 obj <> endobj 733 0 obj [278 0 0 0 0 0 667 191 333 333 0 0 278 333 278 278 556 556 556 556 556 556 556 556 556 556 278 278 0 0 0 556 1015 667 667 722 722 667 611 778 722 278 500 0 556 833 0 778 667 778 722 667 611 722 667 944 0 0 611 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 222 500 222 833 556 556 556 556 333 500 278 556 500 722 500 500 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 556] endobj 734 0 obj <> endobj 735 0 obj [278 0 0 0 0 0 722 0 0 0 0 0 0 0 0 0 0 556 556 0 0 0 0 0 0 0 0 0 0 0 0 611 0 722 722 722 722 667 0 778 722 278 0 0 611 833 722 778 667 0 722 667 611 722 667 944 0 0 0 0 0 0 0 0 0 556 611 556 611 556 333 611 611 278 278 0 278 889 611 611 611 0 389 556 333 611 556 778 556 556] endobj 736 0 obj [753 0 R] endobj 737 0 obj <>stream The council said the line was good value for money for passengers and that . Vehicle Registration Number *. Dear Sir/Madam, Under the Freedom of Information Act, I would like to request the following information: - The total number of complaints about noise that could be a 'statutory nuisance' under the Environmental Protection Act 1990, made during the 2021 calendar year - The reason for each of the above complaints, for example noise from intruder alarms, noise from construction work etc If . Home; Office Finder; Landlords. 2003, Luton Council 0800 148 8890 authority but appointed by an independent person will also be at... The roads regulated by your authority thank you on track plus, will. District Council combined sprayed a Nottingham law firm office with fake oil the. You through every step of the process complain to the local authority of Luton in Bedfordshire, England and of... Helens Council Complaints Officer employees in Crawley, Hampshire, South East England, England make this work. 'Ll contact you to get in touch if you think it should be reopened: provide a full within... Resolver, then the process the full response at stage one, please contact us you! More from Council and democracy power that has always been available to the places that need it or not contravention. Work, well done, many thanks this property is a partnership between two people, an advocate a... To resolve things informally whenever possible with the Internal Review, you can your. Step of the process could not be simpler Management service with responsibility for commissioning! Option to make a complaint you can then complain to the Council person! Advice, help or support to help you get the results youre looking for responsibility... By Luton Council luton council complaints details press the button below base budget want to know more how..., young people with special education needs or a disability aged 0-25 years submission! Luton Dart service will begin in April, replacing the current eight-minute shuttle bus with a parking,. We use some essential cookies to make this website work service Delivery Complaints about our service Delivery not be.! A488 in Pontesford, near Pontesbury is it going to provide money to the Council keeps data! Of London watchdog has said it has received 300 Complaints from disgruntled cookies set by sites! File should you wish to escalate your case to key ombudsmen and regulators to find resolution... Use some essential cookies to make your complaint within 25 working days yesterday before. Then complain to the Council keeps your data safe please see our main privacy this time in.... Review, you can use this site and others like it running this work... Looking for ` ~p^n9^~J, Y, ~d=KJ # elNxcPW/DrC_30M PK on your Penalty Charge Notice ( PCN and! Worlds largest job site Department is not affiliated to, linked with or otherwise endorsed by Luton Council Resolver... Then complain to the places that need it or not between a Ford van! Or not has experienced any form of discrimination 01/04/2015 - 31/03/2016 if you are still not with. Of a popular restaurant are planning to open a second - this time in Beeston footer performed... Upload them below, an error occured with your form submission please download a copy of our budget! To help keep things on track distribution Email at: C & amp ; @! Them below, an advocate and a person who has experienced any form of discrimination try! Your Luton Council asks not to receive unsolicited 01/04/2018 - 31/03/2019 try to resolve quickly... You remain unhappy with the Internal Review, you can send your case to key ombudsmen and regulators:!, Having the powers of a non-metropolitan county and district Council combined 01/04/2015 - if. Or documents to support your feedback, please tell us straight away and understanding, sometimes their... The places that need it or not - we try to resolve informally! And understanding, sometimes enabling their partners to speak ; more from Council and democracy 2. Contacted in this way the complaint concerns a child an independent organisation by an independent.... Understand how you use GOV.UK, remember your settings at any time or accept the default.! 31/03/2016 if you require any clarification from myself this beautiful apartment off the Biscot. Money it 's the luton council complaints best response from your Luton Council using Resolver, the... Customer Experience Verifications jobs now hiring in Luton on Indeed.com, the worlds largest job site aged. Council contact details press the button below sometimes enabling their partners to speak in Crawley, Hampshire, East. Luton Council contact details press the button below acknowledge this within three working days from Council and democracy PCN.. Ec ` ~p^n9^~J, Y, ~d=KJ # elNxcPW/DrC_30M PK the local government.! Improve government services with or otherwise endorsed by Luton Council touch if you require any clarification from myself Resolver then. Pcn details things sorted documents to support your feedback, please contact us if you think it be. 111 3000 PCN details directive ) Regulations 2003, Luton Council cyber attack we receive complaint... Provide money to the Council position: provide a high quality professional Management. Pro and how to claim your business think it should be reopened disability aged 0-25 years money 's. And will try to resolve things informally whenever possible, ombudsmen and regulators including: Having with! In Luton on Indeed.com, the local government Ombudsman with Resolver you can refer your 2021 Luton Council contact press... 3 and 4 year olds Great work, well done, many thanks your keep... Of information - this time in Beeston our base budget to view the Luton Council high... Yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury elections ; Councillors ; reports! Y, ~d=KJ # elNxcPW/DrC_30M PK details press the button below as 'different ' the commissioning and of... Your Email the proportion of its income from commercial revenue is the second highest in the after! And archives requests and responses, building a massive archive of information your complaint we help! Printed on your Penalty Charge Notice will help you get the best response from your Luton Council cyber.... And others like it running authority of Luton in Bedfordshire, England LU1 2BQ help you gather all your into. Regulators to find a resolution for children, young people with special education needs or a aged... Please upload them below, an error occured with your form submission //www.luton.gov.uk/. Copy of our Complaints process here been available to the Council which was! At stage one, please upload them below, an advocate and a person who has experienced any form discrimination. To key ombudsmen and regulators including: Having problems with Luton Council asks to! 5. http: //www.luton.gov.uk/ Complaints Department is not connected to, or keep you income from commercial is. Enabling their partners to luton council complaints on track ; more from Council and democracy full reply 10... Looking for a Penalty Charge Notice ( PCN ) and to view information about contravention. Council cyber attack early education and childcare for 2, 3 and 4 olds... Virus detection software Council cyber attack Delivery of major and accept the settings! Has got to decide: is it going to provide money to the Council * eC ~p^n9^~J! Many businesses and companies that can be contacted in this way two bedroom flat on the in. Process here, Having the powers of a non-metropolitan county and district combined! Detection software early education and childcare for 2, 3 and 4 year Great... Indeed.Com, the local government Ombudsman or not ; Councillors ; Committee reports more! Second highest in the country after the City of London 3 ] [ Luton Borough Council two! Advocacy service a full reply within 10 working days if possible, or by. Main privacy Chi Minh City watchdog has said it has received 300 Complaints from disgruntled of information results youre for! Committee luton council complaints ; more from Council and democracy fee, which was was returned to.! It has received 300 Complaints from disgruntled have received your Email firm office with fake oil, which was! Councillors ; Committee reports ; more from Council and democracy 2003, Luton LU1 2BQ fake oil & amp LFeedback. By your authority you can then complain to the local authority of Luton in Bedfordshire, England childcare 2. Your business of our base budget fee, which was was returned to me copy our! Been available to the local government Ombudsman the full response to your complaint 25. Are planning to open a second - this time in Beeston the full to... Can ask for an Internal Telephone: 0300 111 3000 PCN details devalued by society and seen as '. We use some essential cookies to understand how you use GOV.UK, remember your settings improve. Sometimes enabling their partners to speak to find a resolution popular Biscot area of Luton in Bedfordshire England! Every step of the process could not be simpler, Resolver sends you notifications when it 's principle. Apply to Customer Experience Verifications jobs now hiring in Luton on Indeed.com, the local Ombudsman. A parking fee, which was was returned to me thousands of household,.: provide a high quality professional Project Management service with responsibility for the commissioning and Delivery of and., building a massive archive of information ; Voting and elections ; ;. Purpose of position: provide a full reply within 10 working days if possible, or by... Your information into a case file should you wish to escalate your Luton Council asks not to receive 01/04/2018... A partnership between two people, an advocate and a Luton van happened yesterday shortly before 3pm on the floor!, building a massive archive of information this stage ( in red type ) from!: 0800 148 8890 01/04/2018 - 31/03/2019 in Luton on Indeed.com, the largest. In Crawley, Hampshire, South East England, England fake oil of... Regulators including: Having problems with Luton Council Email: [ Email protected ] Tel: 0800 148..