Founder and CEO Toyin Ajayi talked at Disrupt today about the challenges of tackling the healthcare systems inequalities, while serving patients with personalized medical care, behavioral health care and social services. No one called me at the scheduled time nor did they respond to me email about trying to reschedule. Over the last year, weve rolled out operations across door-to-door campaigns, community events, clinic pop-ups, Android, iOS, direct-mail, SMS, web-video, email, and telephone. I interviewed at Cityblock Health (New York, NY) in Feb 2021. No response. Oh my god, poor people are dying more from COVID. Anonymous Interview Candidate in Brooklyn, NY, I applied online. What was some feedback you received at your last performance review? Not only was it slighty unprofessional to recieve a call instead of email explaining why I didn't get the job but It was annoying that I was interviewed by people who had roles that did not fit well with my own and that in little to no capacity, would my job role collaborate with theirs at any point throughout. Part of this means working with community-based organizations, include shelters, housing agencies and food pantries. I got an email from the recruiter setting up a time for a call about the position. Worst interview experience I have ever had. I applied online. We are an awesome tech-enabled healthcare startup transforming care for marginalized populations. I am hiring for a Senior Project Manager to join the Strategic Operations team at Cityblock Health. Our financial assistance program may help cover your feesmaking our services at no cost to you. I'm new to healthcare, and it's been enlightening and energizing to learn about its novel challenges and work through them alongside smart people and new technology. So after an initial version that came out of a hackathon, the Commons Companion was born -- a Chrome extension that sits inside the EHR and surfaces custom tools, recommendations, context, and notifications to our clinicians, without them feeling the burden of switching screens. Three trends motivated.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I interviewed at Cityblock Health in Oct 2022. They moved very quickly and I had 5 interviews total including a case study. Eventually I gave up on reaching out because it was clear to me that they weren't interested and their lack of communication wasn't something I wanted to be a part of. As a member, you have access to care for hospital-quality concerns in the comfort of your home.*. I also sent a follow-up email but she never responded. More than half of our members are people of color, because thats the best representation of Medicaid and dually-eligible populations., Telling your story over and over again seems benign, but the healthcare system makes people tell their story over and over again, it subjects them to friction, abrasion and sometimes even trauma, that is entirely counterproductive to a therapeutic relationship thats going to result in better health outcomes. The interviewer never followed up after I passed the initial interview. Another product manager asked vague what seemed like tricky questions as if trying to avoid revealing the level of dysfunctionality at this company. For example, data science can help Cityblock figure out who it needs to engage with first in patient populations that are often very diverse in terms of age and needs. It took about 4-5 rounds of interviews with scenarios. (eh what? Needless to say I removed myself from consideration. Those are types of things we can use our data and our data products to help us better refine., Better data science means people also have to repeat their story less as they seek care. First round is a call, then there are a couple of video interviews with the team. Knew early on it was not a good fit. This is particularly concerning considering most all of said senior leadership has less than a year tenure - you'll see LOTS of summer/fall 2019 start dates if you poke around LinkedIn. , Guidehouse, Fortive, Captiv8 Inc., Esri, Morning Consult, Seismic Axonius. Dr. Emily Hurwitz I didn't receive any follow up from her, so I asked her for additional times and dates. Our populations face systemic barriers to engaging in healthcare, making it hard to deliver meaningful and consistent care. I love to hire and grow people with deep skill sets from backgrounds like business analytics, social work, healthcare consulting and teach them to talk the talk of traditional product development. Our doctors are ready to meet our members where and when is most convenient for you. I applied online. It was unbelievable. I interviewed at Cityblock Health in Sept 2022. Tonya Carter Nurse Practitioner Experienced and empathetic professionals who can meet your full healthcare needs online, over the phone, at one of our Hubs, or in a safe place in your community. After 4 phone interviews and 5 person to person interviews I recieved a call from the senior recruiter explaining why I did not get the job. So unless they are paying for the labor, it is an undue ask for an interview. Were taking advantage of the best D2C acquisition and growth technology tactics to deliver a high-trust, low-friction, concierge-like healthcare service that stretches both online and offline. She shared the challenges of a start-up scaling, though nothing seemed particularly positive. Based in Brooklyn, New York and now live in seven markets, including Indiana and Ohio, Cityblock works with many people who lack access to basics like food, safe places to sleep and social support, which creates more risk factors for worsening chronic conditions. All questions were vague and random, a lot of beating around the bush. We are an awesome tech-enabled healthcare startup transforming care for marginalized populations. I interviewed at Cityblock Health (New York, NY) in Jun 2022. The interview process was fast. It was great! For example, during the pandemic, many community-based organizations couldnt get enough workers to continue coming in. To this date I have still not received any communication from the recruiter as to why the interview was not confirmed much less any explanation of why this failure of communication occurred. The process took 4 weeks. Recruiter phone interview (30 min) 2. I applied online. I applied online. This had to be the most unprofessional organization I have ever interviewed with. We have hundreds of team members across our markets and here are a few of the many. Then the company ghosted me after the behavioral interviews, despite numerous follow-up emails. Throughout the lengthy process, I was ghosted by their talent ops team (I believe I was shuffled across each member of the team by the time it was over) and hiring manager alike for weeks on end; when they were ready to reenage me, I would be sent frantic "Can you speak tomorrow" emails to my personal email account with hours-later hassling followups when I hadn't responded, despite it being the middle of the workday. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Answer: "I understand how important consistency is for home care patients, and I would be happy to work the same day and same time each week. Then the company ghosted me after the behavioral interviews, despite numerous follow-up emails. Why Cityblock? Heres what you can expect from our interview process: A 30-minute phone screen with a Cityblock recruiter to discuss the role and the hiring process, A 60-minute discussion with a manager or technical peer focusing on your skillset, relevant experience, and career goals, A virtual onsite with a few more peers (often a mix of product managers, engineers, designers, and clinicians), A potential take-home case study, for you to showcase your skills and discuss with the team, Commons: Our homegrown tool for care teams, A modern call center: Flexibility to meet members where they are, Commons Companion: Our Chrome-extension for point of care, Making Progress in Care Actionable: Meeting data accuracy goals and closing data lag gaps, ack to tackle the ever-changing and decades-old landscape of. So, yes, I would have designed it differently and Im also not content to bitch and moan about it. Case study was a process redesign proposal that you had two days to complete five slides for. It has been an emotional rollercoaster and nightmare! One interviewer kept interrupting me. Cityblock Health 68 3.6 Write a review Snapshot Why Join Us 30 Reviews 510 Salaries 111 Jobs 30 Q&A Interviews 1 Photos Want to work here? Could any provide referrals to these companies? The interviewer was disengaged and didnt care to speak to me. We created Cityblock with the simple idea that cities should be healthy places to live -- for everyone. We think of ourselves as part of the glue within an ecosystem that knits together existing providers, the specialty providers, the hospitals, the communities, organizations and creates a seamless experience for the people we serve, Ajayi said. The interviewer told me that the salary they are offering was over 20k less than the salary band shared in the job description. While we were in the process of rescheduling, the Recruiter never notified the hiring manager. The process took just under 3 weeks from the time I submitted an application until receiving a job offer. Be the first to find this interview helpful. Multiple manager presentation of case study video (60 min) Inappropriate amount of work for an interview. Then the company ghosted me after the behavioral interviews, despite numerous follow-up emails. I interviewed at Cityblock Health (New York, NY) in Jul 2020. It, I applied online. (eh what? Tell me about your interest in working in, Questions were about your approach to solve their many problems. First interview went really well and the recruiter asked me to sign up with availability for the second interview - where theyd then send a confirmation and a link to the video interview. That means we succeed as a business by doing right by our members. This included a case study presentation that required a lot of advanced preparation, meeting with the CTO, and your standard coding and system design interviews, among other things. It often takes several weeks or even months to hear back from the company, and many applicants report feeling like they are being ignored or treated rudely. We are an awesome tech-enabled healthcare startup transforming care for marginalized populations. Hello, She told me the salary was 20k lower than the actual JD posting amount. Lauren Friedmann, Staff Software EngineerJoined Cityblock Sep 2019. Could any provide referrals to these companies? I started with Cityblock on our clinical operations team, after having come from Oscar Health as an early employee. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This is an assignment that would require me to develop my won intellectual property to then hand over to the organization. Role is ideal for someone with 3-5 years work exp. On Fishbowl, you can share insights and advice anonymously with Cityblock Health employees and get real answers from people on the inside. See if your insurance is one of our partners. Cityblock implemented its virtually integrated care model to: Ensure continuity of complex care management for a diverse, older patient population during a pandemic. The worst interview/job application experience I've ever been through. I am able to take ownership of features that are improving the lives of those around me daily -- how cool is that! Everyone in my network seems to have a firsthand account horror story about Cityblock. I also sent a follow-up email but she never responded. If youre a Cityblock member, request for an appointment here. Process She pressed me to provide availability at the end of the call for an interview with the hiring manager. I also sent a follow-up email but she never responded. It's sad to see a mission-based, young org already have fallen into such clear disrepair. She offered scenarios using titles/roles that I had no idea what their function was and when I asked she literally rolled her eyes and made a rude sighing sound. It was unbelievable. Support beyond medical care Count on us for the things in your life that affect your well-being, such as childcare support, setting up checkups and appointmentseven getting groceries and finding a place to live. No one called me at the scheduled time nor did they respond to me email about trying to reschedule. The process took 1 week. We are an awesome tech-enabled healthcare startup transforming care for marginalized populations. 1. I got an email from the recruiter setting up a time for a call about the position. What me through your resume. She told me the salary was 20k lower than the actual JD posting amount. People take time out of their schedules and prepare for these things. The interviews themselves can be challenging, with some candidates . When you become a Cityblock member, our services are typically included in the benefits of your health plan. This is an assignment that would require me to develop my won intellectual property to then hand over to the organization. She then proceeded to tell me that I wouldnt be interested in the work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Hard to ask questions when no one responds. The process took 1 week. Together, we will create a care plan that addresses all your needs, and one that makes sense to you. Be the first to find this interview helpful, We're Hiring! Cool, best of luck! 9. 100%. Im also a deep pragmatist and I recognize that there are real economic forces that drive most of the decisions that people make in our healthcare system, certainly in the for-profit space, but even as we learn and read more about it, even in the not-for-profit space.. We are an awesome tech-enabled healthcare startup transforming care for marginalized populations. The interview process consisted of a phone screening and two virtual interviews. I am hiring for a Senior Project Manager to join the Strategic Operations team at Cityblock Health. Maintain or lower cost of care for members by reducing avoidable emergency department visits and inpatient admissions. I love to hire and grow people with deep skill sets from backgrounds like business analytics, social work, healthcare consulting and teach them to talk the talk of traditional product development. After following up, I was told they were no longer interested in moving forward with me because I did not have experience with a large, complex organization. The process took 1 week. Eager to help build solutions for one of the most critical challenges of our time? A week later, the recruiter told me they hadnt made a decision and wed touch base in a week. Our populations have significant heterogeneity and year-to-year medical cost volatility, making it hard to predict and deliver the right interventions. Company Type For Profit. She told me the salary was 20k lower than the actual JD posting amount. Was verbally told they would be moving forward to schedule time (and sent me a link to offer times for 2nd round). . Addressing systemic issues like health disparities is important on a moral level, but for payers there is also an opportunity to figure out how to create a more viable business by caring for people differently. Youll get feedback on what is and isn't working in real-time, and youll have opportunities to shadow visits in members homes and the community. @Cityblock is hiring for a Director, Quality Internal Operations & Client Relations its a product role so yes). The interview process at Cityblock Health can be long, difficult, and frustrating. Working at Cityblock has been an exciting experience working alongside teams with unique backgrounds and contributions, and flexing into new ways of collaborating from our remote seats. Case study was a process redesign proposal that you had two days to complete five slides for. All questions were vague and random, a lot of beating around the bush. Please don't submit any personal information. So after an initial version that came out of a hackathon, the Commons Companion was born -- a Chrome extension that sits inside the EHR and surfaces custom tools, recommendations, context, and notifications to our clinicians, without them feeling the burden of switching screens. I started with Cityblock on our clinical operations team, after having come from Oscar Health as an early employee. its a product role so yes). Were excited to meet you. Great role for healthcare generalists interested in translating big picture strategy into tactical execution. I interviewed at Cityblock Health in Sept 2022. I love being part of the engineering team at Cityblock because of how authentically we get to build relationships with our front-line clinicians and caregivers. Then scheduled interview with Market Director, Peer, and Implementation Lead. No follow up. We also ensure we're consistently improving through sprintly retros and quarterly team scorecards to monitor fundamentals like psychology safety, predictable velocity, and driving impact through outcomes over output. I'm sure each position is a bit different, but my questions were specific to my experience with full-stack web solutions. Applied online. The process took 2 weeks. Zero questions about experience with compliance and reporting. I saw firsthand the impact of a system where speed is rewarded, and patients are stereotyped. At Cityblock, were applying modern technology to an outdated and systemically-biased healthcare industry. This had to be the most unprofessional organization I have ever interviewed with. We also ensure we're consistently improving through sprintly retros and quarterly team scorecards to monitor fundamentals like psychology safety, predictable velocity, and driving impact through outcomes over output. Urgent care right at your doorstep Stay home, avoid long wait times at the ER, and call us first. Over the next two years, Cityblock supported me as I decided to pivot my career to engineering, taking 3 months off to pursue a coding bootcamp and then transitioning into a full-time engineering role after my maternity leave. Very easy. I interviewed at Cityblock Health in Nov 2022, This organization needs to really reconsider its HR Talent team. I applied online. Were building a whole new suite of multi-player tools to unlock collaboration and steer operations for our unusually interdisciplinary care teams. I come to this work as a physician, Im deeply passionate about caring for underserved communities. (eh what? After completing the last interview, I was told someone would reach out soon. 30 min each: Recruiter, hiring manager, three other team members, case study presentation for panel. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. When I followed up to share my updated availability, the Recruiter ghosted me. I chose times and then was sent an email verifying which time they had chosen. I am hiring for a Senior Project Manager to join the Strategic Operations team at Cityblock Health. Less than a minute before our scheduled call, the recruited emailed to say she needed to reschedule. At the center of our tech stack is a tool we've built in-house for our care teams called Commons. I applied online. Lauren Friedmann, Staff Software EngineerJoined Cityblock Sep 2019. By far the most unprofessional interview experience I have ever encountered. Having a medical emergency? Team manager video interview (60 min) 3. I interviewed at Cityblock Health in Oct 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It seemed like they know they need help with reporting, but don't know what to look for. Team manager video interview (60 min) 3. One thing I love about the NYC tech scene is the mission-bent focus. We wanted a UI that we could control within the clinicians Electronic Health Record, built flexibly enough for our teams to move fast and test new content, tools, and decision support for our providers. Asked about my background and experience. It was fast, fun and their was great communication. One interviewer kept interrupting me. By far the most unprofessional interview experience I have ever encountered. On Fishbowl, you can share insights and advice anonymously with Cityblock Health employees and get real answers from people on the inside. Complete waste of time. Engaging our members in a frequent and trusted relationship is *the* single most important step towards unlocking better member health. Three trends motivated.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Significant heterogeneity and year-to-year medical cost volatility, making it hard to predict and the. On the inside be interested in translating big picture strategy into tactical execution call about the position of... By far the most unprofessional organization i have ever interviewed with and year-to-year medical cost volatility making! 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Cityblock on our clinical Operations team, after having come from Oscar Health as an early..